Customer Service Representative - 4,10 hour shifts - Requires travel to Bonita and Ft Myers

Location: Travels ( see description )

Department: Lee Convenient Care locations

Work Type: Full Time

Shift: 0/6:45:00 AM to 5:15:00 PM

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

Summary

🌟 Lee Convenient Care Customer Service Representative
Locations You May Work:
Bonita Health Center 3501 Health Center Blvd, Bonita Springs, FL 34135
Page Field 4771 S Cleveland Ave, Fort Myers, FL 33907
Metro Parkway 13340 Metro Pkwy, Suite 100, Fort Myers, FL 33966

Work Type: Full Time, Variable
Schedule: Must be available between 6:45 AM 5:15 PM
Includes: Every other Saturday and Sunday + variable weekdays

Are you someone who enjoys variety in your work environment and loves helping people? Our Lee Convenient Care team is looking for a Customer Service Representative to support multiple urgent care locations in Bonita Springs and Fort Myers .

In this role, youll be the welcoming face for patients helping them check in, verify insurance, and ensuring they have a smooth and positive experience from start to finish.

Why Join Us?
Work across multiple convenient care locations for a dynamic and engaging schedule
Enjoy a set weekend rotation every other Saturday & Sunday
Weekdays vary for added flexibility
Daytime hours 6:45 AM to 5:15 PM
Be part of a caring, fast-paced healthcare team that makes a real difference in our community

What Were Looking For:
Friendly, compassionate personality with strong communication skills
Excellent attention to detail and multitasking ability
Comfortable working across multiple Lee Convenient Care locations
Local to the SWFL area with reliable transportation
Previous customer service or healthcare experience is a plus!

Make a difference every day in your community while enjoying a schedule that works for you.
Join our growing team at Lee Convenient Care and help patients feel seen, heard, and cared for from the moment they walk in.

📍 Candidates must be local to Southwest Florida and available to work at all listed locations.

Apply now and lets make healthcare better together!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero