BDC Call Center Agent
New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits
- $16 base per hour, plus bonus!
- Family Owned and Operated
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- Accrued Vacation & Sick Time
- Promote and seek out opportunities to deliver a top-notch customer experience
- Work closely with the BDC Manager to schedule service appointments
- Complete outbound phone calls as assigned by the BDC Manager
- Answer inbound phone calls
- Stay informed about service updates, recalls and service requirements
- Maintain a business casual appearance
- 5-day work week, only one Saturday every three weeks!
- Mathematical skills to calculate figures and amounts such as discounts and pricing
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
- Clean driving record & valid driver’s license
- Great customer service skills & motivation to be successful
- Able to multitask
- Able to communicate persuasively with customers to set appointments
- Excellent computer skills required
- Excellent phone presence
- Automotive experience helpful but not required
- Great communication skills
- 18+ years of age or older
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