Customer Service Representative - Oncology - The Sanctuary - Regional Cancer Center

Location: The Sanctuary - Regional Cancer Center -8931 Colonial Center Drive Fort Myers FL 33905

Department: HOD HB Oncology Physicians

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

🌟 Now Hiring: Customer Service Representative Oncology 🌟

📍 Location: Sanctuary Regional Cancer Center
🗓 Schedule: Monday Friday
5 shifts per week | 8 hours each ( Scheduled between 7: 00 AM 6: 00 PM )
💲 Starting Pay: $20.00/ hour ( all external candidates) Lee Health proudly pays above market value for this entry- level role.

Join a Team That Supports Patients Through Their Cancer Journey

Working in Oncology is more than just a job its an opportunity to make a meaningful impact during some of the most important moments in a patients life.

The Customer Service Representative at the Sanctuary Regional Cancer Center plays a vital role in creating a welcoming, organized, and compassionate experience for patients receiving specialized cancer care. If you are someone who is empathetic, adaptable, technically savvy, and thrives in a fast- paced medical office , this could be an incredibly rewarding opportunity.

What Youll Do

As part of our Oncology team, you will be a key connection point for patients, providers, and clinical staff by:

Providing exceptional patient- centered customer service in person and over the phone
Scheduling appointments and coordinating patient visits
Managing patient check- in and registration processes
Verifying insurance coverage and benefits
Coordinating authorizations, referrals, and pre- certifications
Assisting with charge posting and initial patient collections
Maintaining accurate documentation in the electronic medical record ( EMR)
Supporting a high- volume specialty practice while maintaining empathy and professionalism

Your ability to stay organized, calm, and compassionate in a busy environment will help ensure our patients receive the seamless care experience they deserve.

Who Will Thrive in This Role

We are seeking someone who is:

Compassionate and patient- focused
Comfortable working in a high- volume, fast- paced environment
Technically savvy and confident navigating electronic systems
Adaptable in an ever- evolving medical office setting
A strong communicator who enjoys team collaboration

Highly Preferred Experience:
Prior medical office experience
Experience in Oncology or other specialty medical practices

Why Join Lee Health?

Lee Health values the people who care for our community. We offer a comprehensive benefits package designed to support your career and well- being:

Starting pay of $20.00/ hour for external candidates ( above market for entry- level roles)
🏥 Medical, Dental & Vision Insurance
💰 Retirement Plans with Employer Contributions
📚 Tuition Reimbursement & Career Development Opportunities
🌴 Generous Paid Time Off
Employee Wellness Programs and Support Resources
🏥 The opportunity to work within one of Southwest Floridas most respected healthcare systems

Be Part of Something Meaningful

If youre looking for a role where compassion, teamwork, and purpose come together , the Oncology team at the Sanctuary Regional Cancer Center is an incredible place to grow your career while making a difference for patients and families every day.

Apply today and become a valued member of the Lee Health Oncology team. 💙

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers