Client Experience Rep

:

STARK is seeking a Client Experience Representative in our Hollywood, FL showroom. This is a great opportunity for design industry enthusiasts to start up with one of the biggest names in the field. The incumbent is eligible for medical, dental, vision, FSA, TransitChek, 401K, and PTO benefits.

Job Responsibilities:

• Answer the company's phones and transfer calls/ take and relay messages to the person requested
• Greet and register guests in HubSpot inside the showroom
• Keep records of designers who visit Account Managers
• Manage the Broadloom Rack information
• Create labels for the Broadloom
• Answer general inquiries from employees and the public as necessary
• Alert Account Managers when new clients request assistance
• Track client information in the company system (account information and visits to the showroom)
• Help with broadloom tag labeling & maintaining the Cut Broadloom ordering spreadsheet (Via Excel)
• Ensure the Showroom is presentable (stock water bottles, refill candy jars, place order pads on tables)
• Maintain office supplies closet; reorder supplies as needed
• Coordinate installations
• Assist Account Managers with their orders - processing, billing, reserves, etc.
• Perform other tasks and duties as assigned

Job Requirements:

• Associates degree preferred
• Must possess a pleasant demeanor, interpersonal skills, and the ability to multi-task and speak in a clear, articulate manner
• Interest in the design industry is preferred
• CRM, Excel, Word, Outlook, Social Media experience required (operating a computer, and other office productivity machineries such as calculators, printers, and phones)
• Must be able to remain in a stationary position most of the working day
• Frequently communicates with coworkers. Must be able to exchange accurate information in these situations

COMPANY INFO About Us: With more than 80 years of industry expertise, STARK is the discerning designer's go-to source for luxurious custom carpets and rugs. Our Mission: To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient. Our Heritage: Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third-generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs. Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.