Receptionist (H)

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The department of Patient Access has an exciting opportunity for a full-time Receptionist to work at Lennar. The Receptionist welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

CORE JOB FUNCTIONS

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Greet patients or family members in a courteous and professional manner in all clinic areas. Coordinates all aspects of clinic signing procedures following the standards set by the Department including all guidelines provided by the HIPPA Privacy Office in relation to patient confidentiality and privacy.
• Instructs the patients in all activities that will take place during their visit and acts as a liaison between the registration and medical staff when required.
• Generate and maintain tracking log by recording on site information for every scheduled visit or walk in appt. This would include gathering this data upon request of either the Supervisor or Director as needed.
• Using the RIS/PAC system track and arrive every patient in Radiology for all scheduled appointments.
• Review appointments scheduled in UChart to ensure that patients are registered according to appointment time and advise them of any anticipated delays.
• Inform physician/nurses in the clinic when patients arrive late for appointment and re-scheduling may be necessary.
• Assist Registration staff as necessary required.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• General knowledge of office procedures and operations
• Ability to communicate effectively in both oral and written form
• Ability to understand and follow instructions
• Ability to work evenings, nights, and weekends as necessary

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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