Director of Operations

Responsible for the overall leadership, planning, organization, and control of the Operations and Quality functions, i.e. Supply Chain, Production Planning, Production, Inventory control and Testing.

Scope

Develop delivery strategy within operations to support overall business objectives. Alongside key stakeholders within Business Development, Finance, & Engineering, continually evaluate business operations, promote cross-functional collaboration, and manage the implementation of business objectives.

Responsibilities

• Ensure that customer deliveries from operations are met within agreed targets, taking action as necessary to mitigate risk of late delivery to the customer.
• Manage adherence to an agreed Production Schedule to meet the budget and customer promise dates (reassessing the schedule with the wider Leadership team where required).
• Provide status reporting on operations including deliverables, dependencies, risks, and issues, communicating across wider leadership.
• Lead the development and implementation of Supply Chain strategy and strategic operational goals to support improvement to on time delivery to customers.
• Lead the development and implementation of the Quality strategy and strategic operational goals to meet and exceed customer expectations.
• Establish, review and manage relevant department KPI’s in accordance with Company objectives.
• Collaborate with the wider Leadership team and key stakeholders to gather and analyze operational information, identifying key objectives, risks, tasks, and improvement projects.
• Drive process improvement initiatives as it relates to improving operational delivery.
• Ensure adherence to H&S and environmental guidelines and promote a positive H&S culture across the operations team.
• To effectively lead and coach the direct reports to the role, ensuring development, welfare, behaviors, and performance are measured and responded to proactively, professionally, and accordingly.
• Lead and monitor quality activities to ensure company’s products and service comply to quality standards. Manage ongoing quality control and participate in quality issue resolution.
• To oversee and influence communication and training plans and skills matrices to enable smooth implementation of strategies.
• Identify and lead continuous improvement within Operations, working with key stakeholders across the business to implement change where required.
• Identify and drive cost-efficiency initiatives, setting measurable savings targets, working with special projects & operations team (as required) to deliver them, tracking benefits through to realization.
• Lead the development of modern manufacturing techniques in preparation for a new USA facility, for example automation, manufacturing flow lines, advanced planning and scheduling, and scalable production cell design etc.
• To inform the Managing Director with respect to any incident, eventuality or other situation that may cause discord, loss of efficiency or customer complaint.
• Ensure direct reports are managing the day-to-day operations of every department effectively; establishing effective company policies; implementing necessary changes; and adhering to compliance procedures, laws and regulations.
• Developing, monitoring and managing the operations departmental budget.
• Allocating the company’s resources, materials and equipment to the most productive functions, supply chain and delivery management.
• Creating operation strategies to minimize stock losses, implementing initiatives to reduce company costs, and increasing employee productivity.
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.
• Perform within the company operating procedures ensuring compliance across the operations team.
• Undertake other duties as may be reasonably expected from time to time.

Desired Experience

• Excellent computer skills with the ability to analyze metrics that that identify revenue opportunities and operations improvements.
• Expert use of word processing and spreadsheets, MS Office, and business software such as MRP and CRM.
• Ability to use dashboards to drive performance measures and maximize company growth.
• Strong leadership and communication skills and experience for influencing, training, and motivating teams, creating the vision for the future of the company.
• Problem-solving for improving processes, increasing efficiency and profits.
• Competent knowledge of safety, efficiency, and product quality standards.
• Expertise in managing vendor and partner relationships, contracts, agreements, and the procurement process.
• Knowledge of industry’s legal rules, guidelines and diverse business principles and functions.
• In depth knowledge of Business Improvement methodologies (Lean & Six Sigma).
• A working knowledge of financial management & accounts as it relates to operations.

Must be a United States Citizen and either possess or obtain a Secret Clearance.