Operations Coordinator

Operations Coordinator – Luxury Property Management

Island Home & Estate Management is a luxury home and estate management company serving Palm Beach and Martin Counties. We oversee and care for some of South Florida’s most prestigious private residences, providing property oversight, vendor coordination, home watch, housekeeping support, concierge services, exterior maintenance, and project support.

We are hiring a full-time Operations Coordinator to help schedule field crews, coordinate vendors, support Property Managers, and keep daily service operations running smoothly. This is an in-person role for someone who is highly organized, calm under pressure, comfortable with technology, and experienced in coordinating service work, vendors, crews, or trades.

This is a great opportunity for someone with experience in property management, construction, home services, HVAC/plumbing/electrical dispatch, landscaping, restoration, facilities, or another field-service environment.

Island Home’s brand promise is built around making life easier for clients through trusted oversight, clear communication, proactive service, and a single point of contact for residential service needs.

What You’ll Do

As our Operations Coordinator, you will help manage the flow of daily work across our field teams, vendors, Property Managers, and clients.

Responsibilities include:

• Schedule and dispatch internal crews and approved vendors to client properties
• Maintain daily service calendars, work orders, routes, and job priorities
• Communicate with Property Managers, field crews, vendors, and clients regarding service timing, updates, and follow-up
• Help coordinate vendor appointments, property access, job details, estimates, and completion updates
• Maintain vendor records, contact lists, ratings, insurance documents, and onboarding information
• Support vendor sourcing, material ordering, job bids, service documentation, and invoice follow-up
• Monitor job status to help ensure work is completed on time and correctly the first time
• Assist with new client onboarding and help create a positive, professional client experience
• Support fleet, equipment, inventory, and operational technology tracking
• Help maintain accurate service records, notes, schedules, and reports
• Support crew utilization, client retention, and overall operational efficiency
• Assist with select marketing or client communication projects as needed

What We’re Looking For

The right candidate is organized, responsive, service-minded, and comfortable managing many moving parts at once. You should enjoy solving problems, following up, and helping a team deliver excellent service.

Required qualifications:

• Experience in dispatch, scheduling, operations coordination, property management, construction, home services, facilities, trades, or a similar service-based business
• Strong communication skills by phone, email, and text
• Ability to stay calm and organized in a fast-paced environment
• Strong computer skills, including Microsoft Outlook, Excel, Word, and cloud-based software
• Comfortable working with schedules, work orders, vendor records, and service notes
• High attention to detail and strong follow-through
• Professional judgment and discretion when communicating with clients and vendors
• Ability to work in person, full-time

Preferred qualifications:

• Experience with field service management software, CRM systems, or scheduling platforms
• Experience coordinating vendors, contractors, or field crews
• Intermediate Excel skills, including filtering, sorting, tables, and basic reporting
• Experience in luxury residential service, hospitality, estate management, or high-end property care
• Bachelor’s degree preferred but not required

Ideal Backgrounds

Candidates may come from roles such as:

• Service Coordinator
• Dispatcher
• Operations Coordinator
• Property Management Coordinator
• Facilities Coordinator
• Construction Coordinator
• Vendor Coordinator
• Maintenance Coordinator
• HVAC, plumbing, electrical, landscaping, restoration, or home services dispatcher
• Client Services Coordinator in a high-touch service business

Schedule & Work Location

• Full-time
• In-person role
• Monday to Friday, standard business hours
• Occasional urgent coordination may be required due to the nature of residential property management
• Service area: Palm Beach and Martin Counties

Compensation & Benefits

• $75,000 – $90,000 per year , based on experience
• Hiring Bonus (to be discussed during interview)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Growth and advancement opportunities
• Positive, team-oriented company culture

Why Join Island Home & Estate Management?

Island Home & Estate Management is a growing company with a strong reputation in the luxury residential market. Our work is detail-oriented, service-driven, and trusted by clients who expect a high level of professionalism.

You will be joining a team that values reliability, responsiveness, teamwork, and doing the right thing for clients, vendors, and coworkers. We prefer to promote strong performers and offer meaningful growth opportunities as the company continues to expand.

How to Apply

Please apply with your resume and a brief note about your experience coordinating schedules, vendors, field crews, or service operations.