Closing Manager

Job Description Summary

As a Closing Manager working for Taylor Morrison you will strive to provide a seamless transaction to borrower and builder, achieve customer satisfaction levels as evidenced by surveys, ensure that loans in your pipeline are managed expeditiously, and close employee loans as assigned.

Job Details

We trust that as a Closing Manager you will: (responsibilities)

• Provide a seamless transaction to borrower and builder, achieve customer satisfaction levels as evidenced by surveys, ensure that loans in their pipelines are managed expeditiously, and close employee loans as assigned
• Monitor daily closing reports and conduct random audits of loans to ensure that company policies and procedures are being followed by the closers
• Determine the disbursement of incoming loan files to Closers based on volume and ensure that loans in their pipelines are managed expeditiously, and troubleshoot and resolve any issues that may arise in the day to day with regard to loans in closing
• Perform Quality Control 2nd level review when required
• Provide employee performance evaluation and participate in retention and succession planning
• Assist AVP as needed
• Create, document and train closing business process/checklist/procedures either solely or as part of larger project management team as a closing subject matter expert
• Establish and maintain a high performance team of professionally trained and motivated staff through effective performance management and career-development activities; lead team in achieving People Services/talent metrics
• Ensure that closing personnel are adequately trained and educated, and have the skills necessary to be accountable for their work
• Ensure that the right talent is in place to achieve strategic targets by dedicating time and resources to staffing, talent management and capability building
• Assess the organization’s current closing capabilities against future closing objectives and requirements, and formulates a strategy to build required competencies through internal development and recruitment
• Address resource limitations by ensuring workload is effectively allocated, roles are clearly defined, interdependencies are understood, team members are satisfied with their jobs, and valued-added programs and associated resources—whether through additional headcount or outsourcing— can be justified to executive management
• You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

• Business Acumen
• Customer Focus
• Developing Direct Reports and Others
• Drive for Results
• Priority Setting
• Self-Knowledge

About you:

• 5+ years of closing experience required
• High School Diploma or equivalent, Four year degree preferred
• Thorough knowledge of all mortgage industry departments
• Intermediate Microsoft suite proficient
• Problem solving
• Conflict resolution
• Business process experience
• 3+ years Lead/Management experience with a strong emphasis on coaching and development

FLSA Status: Exempt

Will have responsibilities such as:

• Interviewing, selecting, and training employees
• Setting rates of pay and hours of work
• Appraising productivity; handling employee grievances or complaints, or disciplining employees
• Determining work techniques
• Planning the work
• Apportioning work among employees
• Determining the types of equipment to be used in performing work, or materials needed
• Planning budgets for work
• Monitoring work for legal or regulatory compliance
• Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to oversee direct reports daily and provide guidance as needed
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Comply with company policies and procedure

Physical Demands :

• Must be able to able to remain in a stationary position 50% of the time

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.