Call Center Customer Solutions Sales Representative
- Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
- Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
- Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints.
- Mastering order processing within the billing system for retained accounts, new sales and account lookups.
- Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
- Normal office environment.
- High school diploma or equivalent
- 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention
- Strong English communication skills
- Flexibility for variable hours, including weekends and holidays
- Adaptability and problem-solving in dynamic environments
- Knowledge of cable communications products: TV, internet, and telephone
- 2+ years of call center experience
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