Project Manager

Reports to: Director of the PMO 

Position Description: 

The Project Manager is responsible for the successful delivery of complex, cross-functional projects across the organization in alignment with the PMO’s standards and governance. In collaboration with the Director, this position will play a key role in supporting the growth and success of the newly established PMO.  

Roles and Responsibilities 

• Project Execution & Delivery 

• Lead all phases of the project lifecycle from initiation to closure, ensuring successful delivery within defined scope, timeline, and budget. 

• Serve as the primary point of contact for internal stakeholders and cross-functional teams on assigned projects, ensuring clear communication and alignment. 

• Proactively identify, analyze, and manage project risks, dependencies, and issues, developing effective mitigation and contingency strategies. 

• PMO Success 

• Adhere and contribute to the refinement and institutionalization of PMO methodologies, processes, templates, and tools. 

• Develop and maintain comprehensive project documentation and status reports for inclusion in PMO portfolio reporting. 

• As needed, provide coverage and PM support to the Director on high-priority or emergent requests of the PMO 

• Serve as a thought partner in the PMO’s ongoing process development and improvement efforts 

• People Management 

• Coordinate and lead project team members, building rapport and cohesiveness within the project team 

• Process Improvement 

• Identify, document and assist in the prioritization of opportunities for process and system improvement; facilitate stakeholder discussions and solution development efforts 

Education and Experience

• Education: Bachelor's degree in Business Administration, Project Management, or a related field. 

• Experience: 3-5 years of progressive experience in managing complex, multi-stakeholder projects. Experience in healthcare, tech or benefits space desired. 

• Certification: Project Management Professional (PMP) or equivalent certification (e.g., PRINCE2) desired. If not currently certified, intent to pursue certification within a reasonable timeframe must be part of the professional development plan. 

• Technical Skills: Proficiency in or ability to learn and effectively leverage project management software (e.g., Jira, Smartsheet, Confluence, MS Teams). 

Key Competencies and Skills 

• Leadership:  

• Proven experience in leading diverse stakeholders without formal authority 

• Confident in presenting to and working with executive leaders; uses discretion when liaising between leadership and the project team 

• Strong meeting facilitator with ability to navigate interpersonal dynamics and achieve intended outcomes 

• Leverages the expertise of team members appropriately to make informed project decisions and recommendations 

• Communication: Exceptional communication (written and verbal) skills with ability to tailor information/presentation to the audience 

• Methodology Expertise: Knowledge of project management methodologies and ability to adapt the project management approach to the needs of the organization. 
• Adaptability: Proven ability to manage multiple simultaneous projects and re-prioritize as necessary; provides direction and buffer to project teams as organizational needs or guidance change 

Critical Thinking:  

• Willingness and ability to become a SME when required for the successful execution of the project 

• Capable of partnering with stakeholders to translate high-level business needs into technical or operational capabilities (i.e. playing an active role in the planning, analysis and design phases of a project) 

• Uses sound judgment to identify project risks that require escalation and provide the necessary information to mitigate/resolve timely 

This role is Hybrid - 3 days in office, 2 days work from home.