IT Technician WOW (Workstation on Wheels) Assembly and Support

The IT Technician is responsible for assembling, configuring, and maintaining Workstations on Wheels (WOW) units to ensure reliable operation in clinical and office environments. This role includes hardware installation, connectivity setup, testing, and user support to maintain optimal workstation performance. Key Responsibilities
1. Assembly and Installation

• Deliver and unwrap carts, clean the work area, and dispose of packaging materials.
• Ensure each cart meets departmental specifications (e.g., Pediatrics cart requirements).
• Transport carts safely to designated departments using the company van.
• Load and unload equipment securely.
• Connect and secure cabling (power, USB, network, etc.) according to organizational standards.
• Manage inventory effectively.
• Provide user instruction on cart operation when needed.
• Offer on-site support as required.

• Perform pre-deployment testing of all components (battery, monitor, keyboard/mouse, barcode scanner, printer, etc.).
• Verify network connectivity and access to required applications.
• Conduct performance checks to ensure systems meet operational standards.
• Document assembly and testing results for inventory and quality tracking.

• Deliver and deploy assembled WOW units to designated departments or users.
• Provide user orientation and basic troubleshooting support.
• Respond to helpdesk tickets or service requests related to WOW hardware or software issues.
• Replace or repair faulty components as needed.

• Perform regular preventive maintenance, including battery calibration, cleaning, and firmware updates.

• Strong knowledge of computer hardware assembly and troubleshooting.
• Familiarity with WOW medical carts.
• Basic networking knowledge (Ethernet, Wi-Fi, DHCP, etc.).
• Ability to read and follow assembly diagrams and technical documentation.
• Excellent attention to detail and organizational skills.
• Experience in healthcare, IT or technical support is a plus.
• Valid driver’s license with an excellent driving record.
• Ability to safely operate a company van and handle loading/unloading of equipment.
• Physical capability to lift and transport equipment.

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.