Agent Activations
- Give the best guest experience that falls in line with our Mission, Vision and Values.
- Call package holders to book travel dates, verify details, answer questions and follow up as needed.
- Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
- Meet performance standards for department metrics
- Sales skills required for the reselling/upselling and saving of packages
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
- Efficient in using multiple computer systems.
- Ensure the privacy and security of confidential information about our guest and company Keeping accurate log of reservations on a spreadsheet
- Driven base pay plus monthly performance incentives
- Day One Team Member Benefits
- Daily Pay option
- Sundays Off, Only Limited Saturdays
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Discounted Hilton hotel rates worldwide!
- Recognition Programs and Rewards
- 401(k) program with company match
- Employee stock purchase program
- Tuition reimbursement program
- High School Graduate/GED
- A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
- 2 years or more of strong customer service experience.
- Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
- Ability to multi-task and work in a fast-paced workplace
- Timeshare/hospitality background preferred but not required.
- Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required
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