Order Management Specialist (Quickbooks Experienced)

Position: Customer Service Representative
Pay: $19-20/hr.
Schedule: 8 AM to 5 PM (On site)

• Troubleshoot and resolve product issues and concerns with a customer-centric approach.
• Document and update customer records based on interactions, ensuring accuracy and completeness.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Demonstrate a keen eye for detail in addressing customer inquiries and requests.

Order Management:

• Execute order entry per customer requests and purchase orders.
• Submit purchase orders to the correct vendors and ensure accuracy in the ordering process.
• Receive and verify order confirmations from vendors.
• Send customer order confirmations and respond promptly to customer inquiries.
• Update all documents with accurate information as needed.

Vendor Coordination:

• Communicate and correspond with vendors regarding ship dates and order details.
• Ensure accurate ship dates and relay them to customers promptly.
• Track inbound and outbound shipments to maintain transparency.

Order Adjustments:

• If ship dates change, promptly update customers and adjust their current orders as needed.
• Generate quotes from Less Than Truckload (LTL) carriers and secure the best pricing on shipments.

Shipping and Logistics:

• Schedule inbound and outbound shipments efficiently.
• Prepare shipments for both domestic and international destinations.
• Complete customer documentation as needed for shipments.

Sales Team Collaboration:

• Work closely with the Sales Team Liaison to update customer sheets and relay important information.

Communication Management:

• Answer incoming phone calls and transfer them as needed.
• Maintain effective communication between vendors and customers to ensure a smooth process.
• Develop and maintain a knowledge base of evolving products and services.

Administrative Tasks:

• Perform filing tasks to organize and maintain essential documents.
• Maintain a clean workstation and office space in collaboration with other staff members.

Physical Requirements:

• May need to lift more than 30 pounds occasionally when preparing shipments.

Qualifications:

• Previous customer service experience.
• Experience with QuickBooks mandatory
• Strong organizational and multitasking abilities.
• Effective communication skills, both written and verbal.
• Proficiency in order management systems and documentation.
• Detail-oriented with a commitment to accuracy.
• Ability to adapt to a fast-paced work environment.