BOB Hotels Hiring Part-Time Front Desk Associates

At BOB Hotels Tallahassee, we have taken the comforts and amenities guests expect from a new, boutique hotel, and infused them with a tech-savvy, contemporary, urban feel that is unique to the Tallahassee area. BOB Hotels - Boutique on a Budget , is a new model in the industry and is changing the way we think about budget hospitality. By combining top-notch design, safety, and a commitment to guest satisfaction, we create a worry-free environment where you can relax and enjoy good times. Our mission goes beyond boldly elevating the industry for our guests. We believe when employees are treated with dignity and offered real opportunities for growth and advancement, an environment of teamwork and excellence is realized.

As we continue to expand our team at BOB Hotels Tallahassee , we are seeking a motivated and experienced Part-Time Front Desk Associate to join our team of professionals. This role is integral to the success of the property as our Front Desk staff are responsible for cultivating the expectation of excellence. We are a new face in the hospitality industry, and you will help us build the brand by being a fully contributing member, and voice, of the team.

If you have experience as a hotel Front Desk Associate or a similar professional background and are looking for more than just your next job, please apply today for immediate consideration.

What We Offer:

• Competitive starting salary
• Health benefits package with employer contribution
• Performance-based rewards program
• Encouragement and opportunity for advancement with a rapidly expanding organization
• A supportive and dynamic work environment
  

Job Responsibilities:

• Oversee day-to-day operations of hotel
• Perform thorough cleaning duties in guest areas and at the front desk
• Provide professional, friendly, and attentive service to guests
• Collect valid payment methods for guestrooms
• Ensure room assignments and reservation blocking are accurate at all times
• Verify guest stay details and update as needed throughout the guest's stay
• Booking and handling future reservations; making appropriate annotations to show special requests and needs
• Communicate efficiently any concerns that would affect a future shift
• Accurately update guest contact information
• Maintain and uphold front desk departmental standards
• Ensure prompt response on third-party platforms to enhance the pre-arrival guest experience
• Respond promptly to guests' special requests for items like late checkouts, cribs, and extra towels
• Report maintenance issues promptly
• Complete your shift checklist daily
• Follow departmental policies, safety, and sanitation guidelines
• Collaborate with other departments as necessary to provide optimal service to guests
• Remove trash and debris in exterior and interior public spaces, as well as around the FD
• Receive and handle food and supply shipments promptly and per health standards
• Maintain good standards of cleanliness
• Maintain a professional and neat look and appearance
• Adhere to strict rules regarding health, safety, and food handling
• Maintain good labeling and storage standards of all chemicals
• Follow the BOB Essential Rules
• Demonstrate a positive and respectful attitude to coworkers, vendors, and guests
• Ensure the front desk, coffee shop, and boutique are fully stocked; notify management if a product is running low or out
• Promptly resolve guest issues
• Relay pertinent information to the appropriate channels
• Follow-up to ensure guest concerns are addressed to their satisfaction.
• Other duties as assigned

Job Requirements:

• High school diploma or equivalent
• At least one year of hotel front desk experience
• Be a team player with a positive attitude toward vendors, coworkers, and guests
• Excellent written and verbal communication skills
• Strong organizational, interpersonal, and problem-solving abilities
• Highly responsible & dependable
• Ability to work cohesively as part of a team
• Ability to pass a background check
• Maintain a professional and neat look and demeanor