Bilingual Customer Care Specialist

Job Summary

We are seeking a Bilingual Spanish Customer Care Specialist for an immediate opportunity in Jacksonville, FL within the financial services industry. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, and working in a structured call center environment.

As a Customer Care Specialist, you will support customers with account inquiries, payments, billing updates, account changes, and issue resolution. This is a high-volume, fully onsite call center position with paid classroom training before going live on the phones. Candidates who are bilingual in Spanish are strongly encouraged to apply.

This opportunity offers a stable Monday through Friday schedule, supportive training, and the chance to build valuable experience in customer service, financial services, account support, and call center operations. You will be part of a team-oriented environment where clear communication, professionalism, accuracy, and customer care are highly valued.

Key Responsibilities

- Handle inbound and outbound customer communications professionally and efficiently by phone.
- Assist customers with account inquiries, payments, billing updates, account changes, and issue resolution.
- Explain financial and account-related information clearly, accurately, and respectfully.
- Support account delinquency resolution and payment collection efforts as needed.
- Document customer interactions and maintain accurate account records in internal systems.
- Meet performance standards in a fast-paced, metrics-driven call center environment while following compliance guidelines and company procedures.

Compensation and Benefits

- Pay: $17.50/hr

- Training: 6 weeks of classroom training
- Work arrangement: Fully onsite in Jacksonville, FL.
- Part-time opportunity-Monday to Friday

- Shift Two: 2:00 PM to 6:00 PM.
- Contract-to-hire opportunity after 6 months.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Provide professional customer support in a high-volume financial services call center.
- Process customer account transactions, payments, billing updates, and account changes.
- Resolve customer concerns using strong problem-solving and conflict-resolution skills.
- Maintain accurate documentation while navigating multiple systems.

- High school diploma or equivalent required.
- 1 to 2 years of customer service experience preferred.
- Previous call center, collections, account support, or financial services experience is helpful.
- Strong verbal communication and interpersonal skills.
- Ability to explain account information clearly and professionally.
- Comfortable working in a fast-paced, metrics-driven environment.
- Ability to multitask while navigating multiple computer systems.
- Strong attention to detail and commitment to accurate documentation.
- Ability to follow compliance guidelines, company policies, and call handling procedures.

Qualifications

- Bilingual Spanish communication skills.
- Previous experience in a financial services call center.
- Experience handling payments, billing questions, account updates, or delinquency resolution.
- Prior experience in collections, customer care, or account servicing.