Documentation Representative II

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Work Schedule

8:00 AM ET to 4:30 PM ET

Hybrid in Doral, FL (2 days Onsite, 3 days Remote)

Job Summary

The Documentation Representative II is responsible for managing clinical documentation to ensure compliance with regulatory and company standards. This role involves reviewing, validating, and updating medical records and physician orders, as well as coordinating with healthcare providers and patients to resolve documentation issues. The position is a hybrid of documentation management and customer service, requiring strong attention to detail, communication skills, and the ability to navigate complex processes.

Responsibilities

• Intake, review, and quality-check clinical documents to ensure they meet requirements for ordered items.

• Validate and update documentation in internal systems accurately and in a timely manner.

• Identify discrepancies in documentation and take corrective action, including contacting physician offices for clarification or updated records.

• Make outbound calls to physician offices and, when necessary, patients to obtain missing or legible documentation.

• Escalate unresolved documentation issues after exhausting standard attempts, ensuring patient care is not delayed.

• Maintain accurate and detailed notes in company systems regarding documentation status and communication efforts.

• Collaborate with internal teams, including Customer Care and Quality, to resolve documentation-related issues.

• Ensure compliance with HIPAA and company policies when handling PHI and confidential information.

• Adapt quickly to frequent process changes and improvements.

• Provide professional and courteous customer service during all interactions with external and internal stakeholders.

• Perform additional responsibilities or special projects as assigned.

Qualifications

• High School Diploma, GED, or equivalent work experience, preferred.

• 1-3 years of experience in documentation management or healthcare administration, preferred.

• Strong attention to detail and ability to perform quality assurance on clinical documents.

• Excellent verbal and written communication skills for interacting with physician offices and patients.

• Proficiency in data entry and ability to learn new systems quickly; experience with SAP or similar systems preferred.

• Basic knowledge of medical terminology and regulatory compliance standards.

• Ability to manage multiple priorities and adapt to changing processes.

• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Demonstrated success in meeting goals and deadlines in a fast-paced environment.

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range: $15.70 per hour - $22.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 03/12/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.