Key Account Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Responsbile for:

Commercial Direction.

• Co-constructing market strategies along with Team Management and the Commercial Managers in territory under Miami Regional Office Scope to sustain and increase Volumes and Market Share.
• Driving commercial activities meeting CMA CGM Network to meet strategic customers’ budgets and performances.
• Preparing and managing commercial budgets of all accounts in assigned countries under CMA CGM Miami Regional Office.
• Gathering information from countries and Preparing executive reports for top-management for revision and decision-making.
• Work with Agency Sales staff to ensure that the national sales standards of performance are met by sales team

Territory Management (NOVA) Adoption.

• Ensuring n CCOs, Commercial managers and Key Account Managers meet NOVA adoption targets and volume budgets.
• Monitoring NOVA adoption and KPI performance of Commercial teams in LATAM.
• Directing the implementation of new releases of the tool.

Network Animation.

• Steering and inspiring territory commercial network to grow and increase loyalty of key customers.
• Directing strategic discussions with Head-Office line management to provide tools and resources to anticipate and maximize sales opportunities in LATAM.
• Communicating worldwide actions, giving clear visibility about regional performance and objectives, celebrating local wins and coaching low performer countries.

Customer Activity

• Develop and maintain customers & trade-lane specific business plans to achieve or exceed weekly production quotas.
• Ensure push & pull sales follow-up occurs after each customer sales calls detailing the results of your sales coverage. At a minimum, each sales call should generate at least one follow-up email or correspondence.
• Prepare & complete required weekly management reports which include but are not Communicate results of meetings to upper management. Topics for this meeting should relate to weekly Budgets vs. Actual, business plan reviews, competitive developments, new and lost business

3. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Good computer skills: Word, Excel, Power Point
• Good communication & interpersonal skills
• Excellent problem solving skills
• Ability to work independently
• Strong negotiation skills
• Ability to handle multiple tasks simultaneously

• Bachelor’s Degree required.

• Minimum of 6 years of industry experience, preferably 4 years carrier outside sales experience.

Come along on CMA CGM’s adventure !