Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Junior Project Engineer
Kforce has a client in Pensacola, FL that is seeking a Junior Project Engineer. This position assists in the overall management of assigned projects, to ensure compliance within required budgetary, sc…
Accounts Payable Specialist
Description COMPANY OVERVIEW Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facili…
Game Facilitator (Store Associate)
#Enter the Game – Activate, coming soon to Orlando! Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the…
Warehouse Supervisor - Miami CL
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500…
Fountain Maintenance Technician
Steadfast Contractors Alliance is looking for a Fountain Maintenance Technician to join our growing Environmental Division. This hands-on role is ideal for someone with prior experience servicing …
Construction Laborers
Freyssinet, Inc. is currently looking to hire Construction Laborers for projects in the Nova region. We have projects running in Baltimore MD, Washington DC, Virginia Beach and Richmond, VA. …
Customer Success Manager - Neurology Background
Location: Remote Department: Customer Success Reports To: Director of Client Growth FLSA Status: Exempt Job Summary: We are seeking a motivated and experienced Customer Success…
Accounts Payable - Inventory
Description What Will You Do? The Accounts Payable - Inventory role is responsible for accurately evaluating, controlling, and processing all inventory processes in a timely manner. Communicate in…
Staff Software Engineer
Title Staff Software Engineer Location Remote – United States (U.S. applicants only) Exemption/Classification Exempt, Full Time Why Join ThisWay Global At ThisWay Global, we’re not …
Customer Service Rep - 17028 Collins Ave
Job Description We are searching for qualified CSRs with people skills and personality. This can be your main gig, your hobby, or a supplemental job. Let us know you're interested.