General Manager

360 Blue is hiring a hospitality focused General Manager to join our Cape San Blas, FL team! Reporting directly to the VP of Operations, the General Manager oversees the day to day operations of the site. The General Manager (GM) also works closely with all stakeholders to ensure all relationship expectations are consistently met. The position oversees strategic planning and leadership of departments to enhance operational efficiency while fostering a service-oriented culture. The GM ensures alignment with best-in-class guest experience standards, drving excellence across all areas of operation.

A successful General Manager drives accountability across teams, developing and coaching leaders and staff, while promoting engagement, collaboration, and continuous improvement. The selected candidate must provide strong operational and people leadership to ensure effective execution of departmental objectives.

This position will be required to work in our 360 Blue office in Port St. Joe, FL on a regular basis.

BENEFITS & PTO :  Natural Retreats contributes  to  both employee  and  dependent premiums ! 

• 17 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) 
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care) 
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Cell phone

ESSENTIAL FUNCTIONS:

• Provide development, training, and coaching to staff.
• Ensure effective daily operations through administrative duties, analyzing financial management data, overseeing guest and owner relations, staff development, and new business development.
• Develop and implement processes, policies and procedures to ensure smooth operations across all departments.
• Work to meet revenue and booking goals as set by the leadership team.
• Deescalate elevated issues with homeowners and/or guests as needed.
• Assist in the development of short and long-term plans for growth, performance, and profitability of the site.
• Manage a team of employees. Facilitate team meetings and performance management conversations and perform salary assessments on a regular cadence. 
• Participate in strategy meetings.
• Oversee the annual budget and maintain accurate payable/receivables and monthly owner statements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. 

EXPERIENCE AND SKILLS:

REQUIRED

• Minimum 3 years' experience in hospitality, property management, sales, and/or retail
• Proficiency in leading a team through clarity in goal setting, communication, accountability and process & interpersonal problem solving 
• Ability to manage and prioritize required outcomes for self and team to meet deadlines in a fast-paced environment demonstrated by the following:  
  • Advanced organizational skills
  • Ability to effectively follow-up on outstanding needs 
  • Ability to respond quickly and efficiently
  • Keen attention to detail 
  • Ability to empower and delegate to others   
• Ability to lead operations in a high-stress work environment through both modeling and mentoring the following:  
  • Technical competence 
  • Adaptability and flexibility 
  • Emotional intelligence 
  • Problem Solving 
  • Conflict Resolution 
• Proficiency in written and verbal communications to multiple stakeholders both internally and externally
• Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs 
• Advanced interpersonal skills with the ability to make strong personal connections and/or effectively manage conflict with co-workers, owners, guests and vendors 

DESIRED

• Bachelor's Degree in Hospitality or related field

HOURS OF WORK:

This is a full-time position. Core business hours for our support offices are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, other project work or responsibilities may require the Team Member to occasionally work outside of this schedule.  

**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to [email protected].

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.