Operations Supervisor

Operations Supervisor

Koko and Niko Playworld | Gainesville, Florida

Full-Time Contract Position | $40,000–$45,000 Annual Contract Compensation | Leadership Growth Opportunity

The Opportunity

Koko and Niko is a growing family entertainment company focused on hospitality, imaginative play, safety, cleanliness, and memorable family experiences. We are looking for a hands-on Operations Supervisor who can lead the daily operation, solve problems independently, support the team, and grow with the company.

This is a strong fit for someone with supervisory or hospitality leadership experience who wants more responsibility and a clear path toward General Manager and, as the company expands, multi-unit or senior operations leadership.

What You Will Own

Help lead daily operations and serve as a dependable on-site leader for the team.

Coach and hold frontline employees accountable while supporting training and onboarding.

Handle guest concerns, staffing issues, call-outs, and day-to-day operational problems with sound judgment.

Maintain high standards for cleanliness, safety, organization, facility presentation, and guest experience.

Oversee birthday parties, private events, opening/closing procedures, schedules, and operational checklists.

Work alongside the team when needed, including front desk support, party preparation, resetting areas, cleaning support, or shift coverage.

Identify problems and bring practical solutions rather than simply reporting issues.

Communicate important staffing, guest, facility, and operational matters to company leadership.

What We Are Looking For

Experience supervising or leading employees in a customer-facing environment.

Strong hospitality instincts, professionalism, reliability, and follow-through.

Ability to stay calm, make decisions, solve problems, and take ownership without constant direction.

Experience coaching employees and handling difficult guest or staff situations.

Willingness to be hands-on and help wherever the operation requires it.

Ability to learn quickly and work within established company systems and standards.

Hospitality, hotel, resort, family entertainment, attractions, guest services, or similar operational leadership experience is preferred. A college degree is not required.

Training and Career Growth

The role begins with structured onboarding and an approximately three-month intensive training and development period. Responsibility will increase as the Operations Supervisor demonstrates the ability to independently lead the operation, develop the team, protect the guest experience, and maintain Koko and Niko standards.

Advancement is based on performance and readiness, not simply time in the role. High-performing leaders may progress toward General Manager and, as Koko and Niko grows, opportunities involving new-location openings, multi-unit operations, or senior operations leadership.

Schedule and Availability

Koko and Niko operates six days a week. Weekend and holiday availability is required based on business needs. The role carries meaningful operational responsibility and requires reasonable phone availability for urgent operational matters and flexibility to assist with coverage when needed.

Contract Compensation

Full-time contract position.

Annual contract compensation: $40,000–$45,000, based on experience and demonstrated leadership ability.

Compensation and scope may be reviewed as responsibilities grow.

Structured training and meaningful opportunity for advancement.

What Success Looks Like

A successful Operations Supervisor becomes someone the team can rely on: a leader who sees a problem, thinks clearly, takes ownership, follows through, protects the guest experience, and helps build a team that can operate with increasing independence.

How to Apply

Apply through email with your resume and a brief note explaining why this opportunity interests you. We are especially interested in examples of situations where you took ownership of an operational, staffing, or customer-service problem and helped bring it to resolution.

Koko and Niko is an equal opportunity organization. Selection decisions are based on qualifications, merit, performance, and business needs.

***email_hidden***