CS Hostess

Job Description

Job Description

About Company:

For over 40 years, Gulf Bay® Group of Companies has been at the forefront of developing some of the most prestigious and successful luxury residential properties in Southwest Florida. Since that time, Gulf Bay has successfully completed 16 luxury properties along a 1.5± mile stretch of Gulf-front land within Pelican Bay, earning the designation as the “Creator of the Pelican Bay Skyline.” In addition to its history in Pelican Bay, other award-winning developments include The Brittany on Park Shore beach, Marco Beach Ocean Resort and the 4,000± acre luxury master-planned community of Fiddler’s Creek. Gulf Bay’s completed and under development build-out market value of luxury residential properties is valued in excess of $12 billion.

About the Role:

The CS Hostess plays a vital role in creating a welcoming and organized environment for guests at a customer service-oriented establishment. This position is responsible for managing guest flow, greeting visitors warmly, and ensuring that each guest feels valued and attended to from the moment they arrive. The CS Hostess coordinates seating arrangements efficiently to optimize service delivery and minimize wait times, contributing directly to customer satisfaction and operational smoothness. Additionally, this role involves clear communication with both guests and team members to maintain a seamless dining or service experience. Ultimately, the CS Hostess serves as the first point of contact, setting the tone for a positive and memorable customer interaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong verbal communication skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic proficiency with reservation and seating management systems or willingness to learn.

Preferred Qualifications:

• Experience working as a hostess or in a front-of-house role in a restaurant or similar setting.
• Familiarity with point-of-sale (POS) systems and customer management software.
• Multilingual abilities to assist a diverse customer base.
• Conflict resolution and problem-solving skills.
• Certification in customer service or hospitality training programs.

Responsibilities:

• Greet and welcome guests promptly and courteously upon arrival.
• Manage the seating chart and coordinate table assignments to optimize guest flow and service efficiency.
• Answer phone calls and respond to guest inquiries regarding reservations, wait times, and services offered.
• Maintain a clean and organized host station and lobby area.
• Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Assist guests with special requests and accommodate seating preferences when possible.
• Monitor guest wait times and provide timely updates to waiting parties.
• Support team members during busy periods by performing additional customer service tasks as needed.

Skills:

The CS Hostess utilizes strong interpersonal and communication skills daily to engage with guests warmly and professionally, ensuring a positive first impression. Organizational skills are essential for managing seating arrangements and coordinating with team members to maintain efficient service flow. Problem-solving abilities help address guest concerns or special requests promptly and effectively. Familiarity with reservation and seating software enhances the hostess's ability to manage bookings and waitlists accurately. Additionally, adaptability and teamwork skills are crucial for supporting colleagues during peak times and contributing to a collaborative work environment.