Kennel Manager

Kennel Manager (Boarding, Bathing & Grooming) – Job Description

Position Summary

The Kennel Manager is responsible for overseeing the daily operations of the boarding facility, bathing services, and grooming department. This role ensures exceptional animal care, outstanding client service, efficient team management, and smooth coordination across all pet care services.

Key Responsibilities

Operations Management

• Oversee day-to-day operations of the boarding facility, bathing, and grooming departments
• Ensure a clean, safe, and sanitary environment for all pets and staff
• Monitor pet health, behavior, and overall well-being; escalate concerns as needed
• Maintain compliance with safety protocols, sanitation standards, and company policies
• Manage facility capacity, scheduling, and workflow efficiency

Team Leadership & Development

• Supervise, train, and mentor kennel technicians, bathers, and groomers
• Create staff schedules to ensure proper coverage across all departments
• Conduct performance evaluations and provide ongoing coaching and feedback
• Foster a positive, team-oriented culture focused on quality care and accountability
• Address employee concerns, resolve conflicts, and support retention initiatives

Client Experience

• Ensure exceptional customer service from check-in to pick-up
• Address client questions, concerns, and escalations professionally and promptly
• Build strong relationships with clients to encourage repeat business and loyalty
• Educate clients on services, packages, and add-ons (grooming, baths, upgrades, etc.)

Grooming & Bathing Oversight

• Coordinate grooming and bathing schedules for efficiency and timeliness
• Ensure quality standards are met for all grooming and bathing services
• Monitor equipment maintenance and supply inventory
• Support groomers and bathers in workflow and client communication

Inventory & Financial Oversight

• Manage inventory levels for kennel, bathing, and grooming supplies
• Control costs through proper ordering, waste reduction, and efficiency
• Support revenue growth through service optimization and upselling opportunities
• Track key performance indicators (KPIs) such as occupancy, grooming revenue, and labor

Health & Safety

• Ensure all pets meet vaccination and health requirements
• Recognize signs of illness or stress and communicate with veterinary staff if applicable
• Enforce proper animal handling and safety procedures
• Maintain accurate records for all pets in care

Qualifications

• 2+ years of experience in animal care, boarding, grooming, or veterinary settings
• Prior leadership or management experience preferred
• Strong knowledge of animal behavior, handling, and safety protocols
• Excellent communication and customer service skills
• Ability to multitask and thrive in a fast-paced environment
• Comfortable working with dogs of all sizes, breeds, and temperaments

Physical Requirements

• Ability to stand, walk, bend, and lift (up to 50 lbs) for extended periods
• Comfortable working in a kennel environment (noise, odors, cleaning tasks)

Key Competencies

• Leadership & accountability
• Organization & time management
• Problem-solving & conflict resolution
• Attention to detail
• Compassion for animals and dedication to their care