Assistant Warehouse Operations Manager

Job description:

Job Title

Assistant Warehouse Operations Manager

Company Overview

Phase V provides turnkey solutions for customers’ fulfillment needs, specializing in eCommerce and direct-to-consumer fulfillment. We operate as a one-stop shop, integrating the full supply chain process—from order placement, kitting, inventory management, and shipping to tracking and reporting—using state-of-the-art technology that integrates seamlessly with customer shopping carts. We pride ourselves on high-quality standards and comprehensive employee training.

Position Summary

The Assistant Warehouse Operations Manager supports the Warehouse Manager in overseeing daily warehouse production and operations. This role ensures orders and shipments are picked, packed, and shipped accurately and within service levels. Responsibilities include labor projection support, employee training, productivity oversight, kitting and special projects, supply management, and use of warehouse, order management, and carrier systems to ensure accurate fulfillment and shipping.

Essential Job Functions

• Provide training and direction to picking and packing personnel under the guidance of the Warehouse Manager
• Assist with labor projections and productivity reporting
• Oversee kitting activities and special projects
• Maintain supplies required for effective warehouse operations
• Maintain awareness of all available product delivery methods and carrier options
• Use warehouse, order management, and carrier software to support accurate fulfillment and shipping
• Collaborate with Account Management and internal teams to ensure effective client work management

Key Responsibilities

• Train assistant management and picking and packing personnel
• Delegate orders and warehouse projects to staff
• Monitor pack floor operations and staff performance
• Process orders for specific clients
• Conduct daily warehouse safety inspections and maintain safety standards
• Assist in projecting labor requirements and managing workforce allocation
• Measure and report staff productivity levels
• Delegate cleaning responsibilities and manage cleaning schedules
• Manage scan stations, carrier shipment stations, unscannable packaging, and system errors
• Ensure all packages are shipped daily and on time
• Close carriers and send up-to-date shipping data
• Work closely with clients, warehouse staff, and Account Managers
• Promote staff motivation and efficient warehouse operations
• Ensure compliance with company policies, procedures, and business ethics standards
• Secure the warehouse daily, complete logs, performance reports, and set alarms
• Perform other duties as assigned

Internal & External Cooperation

• Promote motivation and accountability across warehouse staff
• Delegate authority and responsibility to meet company goals while maintaining follow-up
• Set professional standards through personal conduct, organization, and work habits
• Collaborate cross-functionally to support customer satisfaction
• Demonstrate effective interaction and cooperation with all employees

Requirements

• Functional knowledge of warehouse, distribution, or fulfillment operations
• Experience supporting or leading picking, packing, shipping, and kitting activities
• Ability to train, supervise, and delegate work to warehouse personnel
• Experience with labor planning, productivity tracking, and operational reporting
• Familiarity with carrier operations and shipping methods
• Working knowledge of WMS and/or OMS systems preferred
• Proficiency in Microsoft Office (Word, Excel)
• Strong written and verbal communication skills
• Customer-focused mindset
• Ability to work flexibly in a fast-paced warehouse environment
• Forklift operator certification or ability to instruct
• Scissor lift operation experience

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check, according to local laws and regulations?

Ability to Commute:

• Fort Myers, FL 33913 (Preferred)

Work Location: In person