Dental Receptionist
- Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
- Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
- Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
- Answers telephone calls using proper protocol.
- Reschedules patients' appointments, notifies patients of any changes in appointments.
- Properly records "No Shows" and updates scheduler system information.
- Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints.
- Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner. Performs additional duties, such as translation, as may be required.
- Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
- May be asked to function in this capacity as staffing needs dictate.
- Verification of and authorization by insurance if required.
- Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently.
- Other duties as required.
- High School Diploma, GED or equivalent training and experience
- Prior dental receptionist experience preferred
- Ability to perform multiple tasks.
- Basic math and computer skills
- Bilingual English/Spanish preferred
- Pleasant phone manners and professional appearance
- Excellent customer service skills
- Good organizational skills Ability to manage multiple tasks simultaneously
- Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
- Computer literate, with good typing skills, 35 WPM Working knowledge of dental records and electronic oral health record system
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