Customer Service Representative - LPG Confirmation Center - Orion Building

Location: Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: LPG Confirmation Center

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative Appointment Confirmation Center

Lee Physician Group | Orion Building | Fort Myers, FL

Monday Friday | 8:00 AM 4:30 PM

Starting Pay: $20.00/hour (All external candidates)

Looking for a healthcare customer service role with a pathway to working from home?

Join the Lee Physician Group Appointment Confirmation Center , where you'll play an important role in helping patients stay connected to their healthcare appointments. This team is known for its supportive culture, outstanding leadership, and one of the most sought-after perks at Lee Health:

Work Fully Remote After 90 Days!

After successfully completing your onsite training and demonstrating strong performance during your first 90 days, you'll have the opportunity to transition to full remote work . Candidates must reside within the Southwest Florida area.

What You'll Do

• Contact patients to confirm upcoming appointments
• Provide exceptional customer service over the phone
• Update patient information accurately within electronic systems
• Assist with appointment-related questions and scheduling needs
• Maintain professionalism, accuracy, and confidentiality in every interaction

Qualifications

Required

• High School Diploma or GED
• Less than one year of clerical or administrative experience

Preferred

• Customer service experience
• Insurance or healthcare experience
• Bilingual in English/Spanish and/or English/Haitian Creole

Why Join Lee Health?

Competitive Benefits Package

• Medical, Dental, and Vision Insurance
• Retirement Plan with up to 5% Employer Match
• Generous Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Career Growth & Advancement Opportunities

Why This Role Stands Out

MondayFriday schedule with evenings and weekends off
Entry-level opportunity with healthcare career growth potential
Starting pay of $20.00/hour
Supportive team environment
Opportunity to work 100% remotely after 90 days of successful onsite performance
Make a meaningful impact by helping patients access the care they need

If you're a customer-focused professional who enjoys helping others and wants a career with flexibility, stability, and growth opportunities, we'd love to hear from you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers