Full-Time Lead Retail Sales Associate
- Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
- Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
- Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport in alignment using established customer service model.
- Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
- Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
- Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
- Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
- Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.
- Age 21 or over
- High School Diploma or equivalent
- Valid Government-Issued Photo ID
- 2 years' experience in Retail or similar industry where customer service is critical
- Must be flexible regarding work schedule, including evenings, weekends, and holidays
- Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
- Excellent verbal and written communication skills
- Ability to deal with difficult situations and resolve in a timely and professional manner
- Microsoft Office Suite proficient level
- Proven track record of leadership capabilities
- Must be able to remain in a stationary position for prolonged periods during the shift
- Ability to assist with lifting stock and materials
- Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
- Are self-motivated; micro-managing isn't fun for anyone
- Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
- Can work fast and be flexible; our industry is always changing
- Play nice with others; we collaborate with each other a lot
- Think creatively; sometimes, the "traditional" solution isn't the best one
- Employee discount
- Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
- Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
- Tuition Reimbursement Programs
- Pet Insurance
- Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program
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