Account Manager - (Enterprise Accounts)

Summary of Position

The Account Manager is responsible for growing and scaling Enterprise Accounts across the organization. They will work to build relationships both internally and externally, form strategic partnerships, optimize performance, drive revenue, implement sales strategies, expand current business, and identify new opportunities.

Primary Responsibilities

• Serve as a point of contact for MSP/VMS account(s) centrally managed by our Enterprise Delivery Team.
• Act as a liaison with internal stakeholders to provide MSP/VMS program support, training, and fulfillment management of distributed MSP/VMS accounts.
• Collaborate with leadership to support MSP/VMS Programs, aiming to expand business in multiple markets and increase revenue.
• Build and maintain strong internal and external relationships.
• Develop close partnerships with MSP/VMS clients and work to become a strategic partner with each account.
• Assign and distribute new job orders received from MSP/VMS clients to supporting branches in real-time.
• Bridge the gap between branch recruiting teams and MSP/VMS client accounts to drive process efficiencies, expedite orders, fill open positions, and capture spend.
• Monitor and ensure that quality, metrics, KPIs, SLAs, and overall client expectations are met according to contract requirements, and take action through escalation to resolve issues.
• Attend supplier calls, meetings, reviews, QBRs, and other partnership engagement opportunities representing the organization.
• Communicate frequently with MSP/VMS Program Managers, Market Managers, and Recruiters to guide delivery success.
• Provide follow-up support to market teams with candidates, clients, and staff feedback.
• Monitor and guide MSP/VMS standard operating processes to promote best practices and ensure consistency.
• Manage internal ATS and client VMS tools to ensure data accuracy and currency.
• Troubleshoot and resolve any field issues related to MSP/VMS programs.
• Provide analysis, insight, and guidance to expand and improve MSP/VMS revenue growth.
• Analyze data and prepare monthly reports from various databases and tools to evaluate performance, identify trends, forecast projections, and analyze results.
• Collaborate with upper management and executive leadership teams on decisions potentially affecting the organization.
• Expand, grow, and scale our service and delivery capabilities within customer accounts or accounts within the portfolio.
• Engage in forecasting and strategic planning.

Successful Candidate Attributes

• Bachelor's or Associate's Degree or equivalent staffing industry experience.
• Previous experience in Client Services or Account Management.
• Solid understanding of National, MSP/VMS, or Enterprise Accounts.
• Recruiting background and experience.
• Sales-driven mentality.
• Excellent interpersonal communication ability.
• Strong customer service skills and business ethics.
• Excellent organizational and time management skills.
• Proficient written and verbal communication skills.
• Strong computer skills.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.