Contact Center Representative II

Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overall total compensation, employee benefits are offered to provide you with health and welfare coverage promoting good health and well-being, a retirement pension and financial protection in the case of death or disability.

CAMPUS/CENTER LOCATION: URBAN RESOURCE CENTER

DEPARTMENT: CALL CENTER

DATE POSITION AVAILABLE: IMMEDIATELY

CLOSE DATE: OPEN UNTIL FILLED

SALARY: $36,117.00

FLSA: NON-EXEMPT

WHAT YOU'LL DO

The Call Center Representative II will communicate a broad range of information to assist new students interested in pursuing their educational goals to include contact, admissions, advising and other pertinent information. The Call Center Representative II will receive a high volume of incoming calls from new and current students as well as place outbound financial aid, student record, and admissions calls. This position will provide advanced call center service and act as a team leader.

WHAT YOU'LL NEED

At a minimum, the selected candidate must have A high school diploma or high school equivalency degree supplemented by a minimum of three (3) years of related experience. Additionally, the preferred candidate will have an Associate's degree preferred from an accredited college or university and two (2) years related experience.

RECOGNIZING OUR VETERANS

Are you claiming Veteran's Preference?

If yes, you must complete the Veteran's Preference Addendum and submit it as an attachment within five (5) days of the advertised position close/review date. Additionally, please submit the required documentation as listed on the addendum based on the category you select. If you are unable to attach/upload these documents yourself, please feel free to fax them to the Human Resource Department at 904-632-3390 and we will attach on your behalf.

To print out the Veterans Preference Addendum please click on the link below.

Veterans Preference Addendum

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

WHY US

We value our employees. Employees are treated as individuals and empowered to do their best. Our greatest strength lies in the skill, judgement and talent of our employees. We recognize that our success is related directly to the dedication and performance of our employees. We value integrity, excellence in teaching and learning, a culture of honesty and trust, creativity and a respect for diversity. We believe in the potential of people who are inspired, engaged and work together for common goals & objectives. To that end we strive to attract, develop and retain the talented people necessary to deliver the highest quality service to our students and community. It is our focus to support a diverse workforce within an inclusive work environment. In return, we provide a competitive compensation and benefits package, job/skill training, and company-sponsored social events.

What makes FSCJ stand out among other colleges and universities? We are:

Accessible: Classes are offered at convenient locations throughout Duval County and Nassau County and globally through online classes. View our locations .

Affordable: FSCJ ranks among the top 50 most affordable public, four-year institutions in the nation. Plus, we provide many financial aid and scholarship opportunities for our students.

Diverse: We have students from more than 154 countries and students range in age from 12 to 106 .

Highly Ranked: FSCJ ranks 11th in the nation in grand total (4,548), and in all disciplines granted among public, four-year colleges and universities granting associate degrees. (Community College Week)

AWARDS & ACCOLADES

For 2021 and 2022 Florida State College at Jacksonville was selected as a Most Promising Places to Work in Community Colleges (MPPWCC) award winner. We are honored to be recognized for our best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.

Click here to view our other Awards, Highlights and Accolades

WE CAN HELP

If you have questions, please contact the Human Resources department by email [email protected] or phone (904) 632-3210. Additional documents can be faxed to (904) 632-3390.

Florida State College at Jacksonville complies with the provisions of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and other applicable laws pertaining to College safety and security practices. The College's Annual Security Report and Annual Crime Statistics are posted on the College's website. You can access the following sites by clicking on the following link Campus Security Policies, or directly at Annual Security Report. A hard copy may be obtained at any Campus Security Office.

An applicant who believes he or she was not afforded employment, promotion or retention preference may file a complaint with the Florida Department of Veterans Affairs (FDVA) The complaint must be made within 60 days from the date a non-select notice was received. The FDVA can investigate and make a determination as to whether a violation has occurred. For more information, call (727) 319-7462 , or email [email protected]. You can also email or mail a detailed complaint to: P.O. Box 31001, St. Petersburg, FL 33731.

Florida State College at Jacksonville does not discriminate against any person on the basis of race, disability, color, ethnicity, national origin, religion, gender, age, sex, sexual orientation/expression, marital status, veteran status, pregnancy or genetic information in its programs, activities and employment. For more information, visit the Equal Access/Equal Opportunity page. Veteran status and people with disabilities are encouraged to apply. Please notify the Human Resources Department at (904) 632-3210 if any reasonable accommodations are required during the application or the interview process.

Florida State College at Jacksonville provides equal opportunity for educational opportunities and employment to all. If you have concerns regarding discrimination, harassment or retaliation, please contact the College's Equity Officer, 501 W. State Street, Jacksonville, FL 32202, or at (904) 632-3221, toll-free at (877) 578-6801 or via email at [email protected] for information.

Applicants have rights under Federal Employment Laws, view the U.S. Department of Labor Workplace Posters.