Accounts Receivable Specialist

Job Description: Accounts Receivable Specialist

Reports To: Controller Classification: Non-Exempt
Department: Finance Position Type: Full-Time

At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward. Why Join Us?

At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity , collaboration , and celebrating successes —big and small.

As part of our team, you'll be joining a company that values innovation , teamwork , community engagement, and professional growth . Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

* *This is a full-time, in-office position based in St. Petersburg, FL requiring on-site presence 5 days a week. We are not offering relocation assistance at this time.
*Recruitment agencies or third-party recruiters—please note that we are not engaging external firms for this role.

Job Overview:
The Accounts Receivable Specialist is responsible for managing the full-cycle accounts receivable process, including reconciling customer accounts, processing and applying payments, and ensuring timely collections. This role plays a critical part in maintaining accurate financial records and supporting customer satisfaction through clear and professional communication.
Supervisory Responsibilities:

• None.

Responsibilities:

• Customer Account Reconciliation
  • Reconcile customer accounts to ensure accuracy and resolve discrepancies.
  • Investigate and resolve unapplied or misapplied payments.
  • Collaborate with the billing and customer success teams to address account issues.
• Payment Processing
  • Process incoming payments via checks, ACH, and other payment methods.
  • Prepare and make physical or remote check deposits.
  • Accurately apply payments to customer accounts in the accounting system.
• Collections & Communication
  • Monitor aging reports and follow up on past-due accounts.
  • Communicate with customers regarding outstanding balances and payment plans.
  • Maintain detailed records of collection activities and customer interactions.
• Reporting & Documentation
  • Assist in month-end closing by preparing AR reports and reconciliations.
  • Maintain accurate and up-to-date customer records.
  • Support audits by providing necessary documentation and explanations.
• Process Improvement
  • Identify opportunities to streamline AR processes and improve efficiency.
  • Assist in implementing automation tools or system enhancements.

Education and Experience:

• Associate’s or bachelor’s degree in accounting, Finance, or related field preferred.
• 2+ years of experience in accounts receivable or general accounting.
• Experience in the SaaS or UCaaS industry is a plus.
• Proficiency in accounting software (e.g. Rev.io, QuickBooks, or similar).
• Strong Excel skills and familiarity with ERP and CRM systems.
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal abilities.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 20 pounds at times.

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.