Scheduler
Florida Window and Door is the 19th largest Home Improvement company in the Nation! We serve the state of Florida, specializing in the installation of residential Impact Windows and Doors. As our company continues to grow, we are seeking a proactive and detail-oriented Scheduler to join our Installation and Service Department. This role is perfect for someone who thrives in a fast-paced, customer-focused environment and is eager to grow with our team.
What you'll do:
- Continue to seek knowledge in learning the window and door business. This position is being trained to move up and be a project coordinator.
- Document scanning.
- Coordinate and schedule inspections and installs with different municipalities, building departments/officials, homeowners, Field Install Supervisors, and subcontractors/installers. Review and keep abreast of the install schedule.
- QC Calls: Follow up with customers to ask about the level of service they received. Monitor project progress to ensure it's following the schedule.
- Customer Experience: Make the customer a priority. Answer phone calls and greet/assist customers walking into the facility.
- Maintain and update CRM system. Convey changes to the schedule and budgets, as well as internal issues, to the appropriate parties.
- Manage the job assignments of subcontractors under your team.
- Other duties as assigned
Requirements
- Education: High School Diploma/GED required.
- Basic experience in construction, windows and/or doors is preferred.
- Highest level of customer service with enthusiasm and professional attitude.
- Must be organized with the ability to multi-task and prioritize daily interruptions.
- Must be detailed oriented and enjoy working in a fast paced environment.
- Proficiency with computers and expert data entry skills; experience with Salesforce is helpful
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Retirement Plan (401k, IRA)
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