Call Center Customer Support Tech

OneTouch Direct is not your typical call center. Established in 1998, we have grown into a leading provider of contact center solutions nationwide, collaborating with Fortune 500 companies to deliver exceptional products and services. We pride ourselves on being an extension of our clients while nurturing a distinct and vibrant company culture.

As a Call Center Customer Support Tech, you will provide essential technical support and troubleshooting assistance to our customers through multiple channels including phone, chat, and email. Join our enthusiastic and fast-paced team where your contributions will make a significant impact!

Key Responsibilities:

• Offer technical support and troubleshooting assistance for customer inquiries.
• Guide customers through product setup, configuration, and usage.
• Resolve customer issues by providing clear instructions and solutions.
• Document all customer interactions and solutions in our system.
• Work collaboratively with team members to ensure high-quality customer service.

• Prior experience in a customer service or technical support role is a plus.

• Strong understanding of computer hardware, software, and operating systems.
• Exceptional problem-solving skills and effective communication.
• Able to work both independently and as a team member.
• High school diploma or equivalent required.

• The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
• To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
• If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.

• Full-Time Hours : 40 hours per week schedule! 

• GREAT Earning opportunities : Competitive hourly pay
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call-taking!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Growth : Opportunity for professional advancement as we grow!
• Culture : Diverse, welcoming culture with Employee Resource Groups