Pension Administrator
Job Description
Job Description
We are looking for a bilingual Pension Administrator to support retirement plan participants and deliver high-quality service in both English and Spanish. This opportunity is based in Ft. Lauderdale, Florida, and is ideal for someone who thrives in a detail-focused environment handling sensitive benefits information. The person in this role will help guide individuals through retirement-related processes, maintain accurate records, and prepare benefit-related documentation with care and precision.
Responsibilities:• Manage pension and retirement benefit requests through each stage of processing, ensuring timely completion and proper documentation.
• Examine forms, supporting materials, and participant submissions to confirm accuracy, completeness, and compliance with established guidelines.
• Update and maintain participant data within benefits administration systems while safeguarding confidential personal and financial information.
• Prepare benefit calculations and retirement-related figures using internal tools and software applications.
• Create election materials, notices, and written communications for participants and other stakeholders.
• Respond to questions from retirees, employees, beneficiaries, and plan sponsors, providing clear assistance in English and Spanish.
• Process record changes such as beneficiary updates, payment details, and other participant information adjustments.
• Work closely with internal colleagues to resolve issues, maintain service quality, and support a positive participant experience.• Fluent in English and Spanish, with strong verbal and written communication skills in both languages.
• At least 2 years of experience in pension administration, retirement services, employee benefits, financial services, insurance operations, payroll, or a similar administrative support role.
• Demonstrated ability to organize work effectively, manage multiple tasks, and meet deadlines in a fast-paced setting.
• High level of accuracy and attention to detail when handling documentation and processing transactions.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to handle confidential financial and personal data with professionalism and discretion.
• Prior exposure to retirement plans or pension-related work is strongly preferred.
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