Dining Room Host/Hostess

Summary

The Dining Room Host/Hostess is responsible for creating a welcoming and hospitable environment for guests, ensuring that each customer has an exceptional dining experience. They are expected to provide high-level customer service, maintain cleanliness in the dining area, and go above and beyond to meet the needs of the guests

Knowledge and Experience:

• Must be 18 years and older.
• Must be available to work the day minimum of three days a week between 11 a.m. to 9 p.m.
• Prior experience working in customer service industry is referred.
• Must be able to lift items over 25 lbs. on a daily basis and stand for long periods of time.
• Must be able to work in a fast pace environment.

Job Responsibilities (include but are not limited to):

• Greets every customer with a warm, friendly attitude and ensures they feel welcome.
• Provide Second Mile Service, going above and beyond to ensure excellent customer service.
• Provide personal and proactive service to all guests by taking the initiative and offers to refill beverages for guests without being asked.
• Goes above and beyond standard service expectations to ensure excellent guest experiences.
• Maintains a clean, organized, and welcoming dining environment by cleaning tables, chairs, floors, and windows and doors.
• Ensures cleanliness and restocking of condiment stations.
• Regularly empties trash bins, monitors cleanliness of the restrooms, play areas and foyer/patio area and cleans to ensure our quality standards are maintained.
• Supports the Front of House team by assisting with tasks like stocking, sanitizing and cleaning. This involves carrying loads of 25+lbs on a daily basis.
• As needed, supports the Front of House team with cashiering, serving and staging of drinks and deserts.
• Follows all Food Safety and cleanliness procedures and ensures operational standards are met, contributing to the overall guest experience.
• Honors and encourages others to follow and fulfill the purpose and values of the Chick-fil-A Atlantic Avenue.
• Fulfills any other other suitable duties as assigned by the Leader or Director.

Skills:

• Customer-Oriented: Friendly, positive, and outgoing with strong interpersonal skills.
• Service minded: Willingness to be of service to others.
• Communication Skills: Ability to communicate clearly, enthusiastically and effectively with team members and customers.
• Adaptability: Ability to work in a fast-paced environment and handle situations with a positive attitude.
• Detail-Oriented: Attention to detail in both customer service and food handling.
• Team Player: Willingness to work in a team environment and assist team members.
• Reliable: Dependable and punctual, with a strong work ethic.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.