Senior Client Manager - Remote

Join Our Growing Team: Client Management Specialist (Remote)

Are you a skilled customer service professional with a passion for helping clients succeed? We're a fast-growing digital marketing company that works exclusively with real estate professionals across the United States. Our mission is to help realtors fill their calendars with buyers and sellers who are ready to move, and we need motivated individuals like you to help us deliver exceptional service.

As we continue to expand, we're looking for a Client Management Specialist to join our team and ensure that every client receives the top-notch service they deserve. If you have a go-getter attitude and a commitment to client success, we want to hear from you!

Key Responsibilities:

Complete a daily client checklist for all company clients (200+ clients).
Onboard new clients and ensure they receive the best possible service from the start.
Collaborate with the Media Buying and Delivery teams to ensure proper onboarding and account setup.
Edit client CRM and accounts as needed.
Serve as the first point of contact for any client concerns or issues.
Routinely call clients to ensure service is running smoothly and up to date.
Set calendar appointments for in-depth client calls.
Manage client requests and tasks efficiently, maintaining an organized to-do list.
Provide client coaching to ensure optimal results and satisfaction.
Take a leadership role in problem-solving and client retention efforts.

What We Offer:

A supportive, results-driven work environment with clearly outlined procedures and an engaged training team.
A competitive salary, with performance-based bonuses for client retention.
Opportunities for advancement and access to one of the industry's most rewarding client retention incentive programs.

Who Should Apply?

We're looking for individuals who possess:

A go-getter attitude: You take ownership of your success and are eager to deliver results.
At least 2 years of experience in client retention and client management.
Excellent business communication skills and the ability to build strong client relationships.
A proven track record of outstanding attendance and a relentless drive to succeed.
Phone sales experience, particularly in appointment setting or lead generation (desirable).
Coaching or sales management experience (desirable).
Leadership experience is a must.
Ability to work remotely with a reliable internet connection and a quiet, distraction-free environment.
A humble willingness to learn and grow with a dedicated team of experts.

Who Shouldn't Apply?

This role is not for:

Individuals who do not meet the above criteria.
Those with a negative mindset or a tendency to complain.
Individuals who are not open to learning and growing.
Anyone looking for a part-time gig who is not ready to go all-in.
Those who are not comfortable working in a competitive environment.
Anyone who doesn't believe in their ability to create new opportunities or overcome challenges.

Job Details:

Job Type: Full-time, 100% remote.
Starting Salary: $48,000 annually with potential to earn $120,000+ per year based on performance.
Schedule: Monday to Friday with weekend availability required.
Bonus Pay: Yes, based on client retention and performance.

Experience Required:

Customer service: 2 years (Required)
B2B sales: 2 years (Required)
Customer relationship management (CRM): 2 years (Required)
Customer retention: 2 years (Required)

Shift Availability:

Day shift availability required.

Location:

Fully remote (work from home or office).

If you're excited about the opportunity to work in a dynamic, rewarding environment and help clients succeed, we encourage you to apply. We look forward to learning more about what you can bring to the team!
Employment Type: Full-Time
Salary: $ 48,000.00 120,000.00 Per Year