Partner Account Manager

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Partner Account Manager (PAM) serves as a primary point of contact between the company and its retail partners, primarily Big Box Grocers & Pharmacies as well as a growing network of independent grocers, pharmacies and convenience stores. The PAM will focus on understanding technical needs and liaising with our technical support teams, as well as work with the Data Analytics team and provide monthly reports to ensure partner satisfaction and success. This role involves collaborating with large retail partners to optimize their use of our products and services and facilitating communication between the partner and internal teams.

Key Responsibilities:

• Client Relationship Management:
• Build and maintain strong, loyal, long-lasting partner relationships.
• Work with the Data Analytics team to develop monthly reporting dashboards across product lines.
• Act as the main liaison for technical inquiries and support issues.
• Understand partner business goals and objectives to align other NationsBenefits’ solutions effectively.
• Technical Support and Troubleshooting:
• Field in-bound escalations during issues.
• Coordinate with engineering and product teams to escalate issues as necessary.
• Onboarding and Training:
• Assist with the product expansion process for new clients, ensuring a smooth roll out of new opportunities.
• Conduct training sessions and provide documentation to help clients maximize product use.
• Account Strategy and Growth:
• Identify opportunities for account growth and upsell additional products/services.
• Develop and execute account plans to achieve partner success and satisfaction.
• Feedback and Improvement:
• Gather client feedback on product performance and suggest improvements.
• Work with product management and engineering to relay customer insights.
• Performance Metrics:
• Monitor and report on partner health and usage metrics.
• Ensure partners are meeting their KPIs and achieving desired outcomes with the product.

Qualifications:

• Bachelor’s degree in a related field (e.g., Computer Science, Information Technology, Business).
• Proven experience as a Technical Account Manager or in a similar technical support role.
• Strong understanding of technology solutions and the ability to communicate complex technical concepts clearly.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple accounts effectively.
• Strong interpersonal and communication skills.

Preferred Skills:

• Experience in a customer-facing role within a tech company.
• Familiarity with CRM software and customer support tools.
• Knowledge of cloud services, APIs, or software development practices.