Medical Office Checkout Specialist / Front Desk Checkout
Job Description
Job Description
Location: LADY LAKE, FL
Employment Type: FULL TIME
Schedule: 8-5 M-F
- Greet patients at checkout in a courteous and professional manner
- Schedule follow-up appointments, referrals, and procedures as directed
- Collect co-pays, deductibles, and outstanding balances
- Verify patient information and insurance details at checkout
- Provide patients with visit summaries, instructions, and receipts
- Answer basic billing and scheduling questions or direct patients appropriately
- Maintain accurate documentation in the electronic medical record (EMR) system
- Communicate effectively with clinical staff and billing departments
- Maintain patient confidentiality and comply with HIPAA regulations
Qualifications
- High school diploma or equivalent required
- Previous experience in a medical office, front desk, or checkout role preferred
- Knowledge of medical terminology and insurance processes is a plus
- Strong customer service and communication skills
- Excellent attention to detail and organizational abilities
- Ability to multitask and work efficiently in a busy environment
- Proficiency with computers and medical software/EMR systems
Skills & Attributes
- Friendly, professional demeanor
- Dependable and punctual
- Team-oriented with a positive attitude
- Ability to handle sensitive patient information discreetly
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