Medical Office Checkout Specialist / Front Desk Checkout

Pulse Medical Doctors LLC
Lady Lake, Lake County, FL

Job Description

Job Description

Location: LADY LAKE, FL
Employment Type: FULL TIME
Schedule: 8-5 M-F

Job Summary

We are seeking a friendly, detail-oriented Medical Office Checkout Specialist to join our healthcare team. This role is responsible for assisting patients at checkout, scheduling follow-up appointments, collecting payments, and ensuring a smooth and positive end-of-visit experience. The ideal candidate is professional, organized, and comfortable working in a fast-paced medical environment.

Key Responsibilities
  • Greet patients at checkout in a courteous and professional manner
  • Schedule follow-up appointments, referrals, and procedures as directed
  • Collect co-pays, deductibles, and outstanding balances
  • Verify patient information and insurance details at checkout
  • Provide patients with visit summaries, instructions, and receipts
  • Answer basic billing and scheduling questions or direct patients appropriately
  • Maintain accurate documentation in the electronic medical record (EMR) system
  • Communicate effectively with clinical staff and billing departments
  • Maintain patient confidentiality and comply with HIPAA regulations

Qualifications

  • High school diploma or equivalent required
  • Previous experience in a medical office, front desk, or checkout role preferred
  • Knowledge of medical terminology and insurance processes is a plus
  • Strong customer service and communication skills
  • Excellent attention to detail and organizational abilities
  • Ability to multitask and work efficiently in a busy environment
  • Proficiency with computers and medical software/EMR systems

Skills & Attributes

  • Friendly, professional demeanor
  • Dependable and punctual
  • Team-oriented with a positive attitude
  • Ability to handle sensitive patient information discreetly
Posted 2026-03-21

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