Certified Nursing Assistant (CNA)/Medical Assistant

Children's Medical Center is a busy general pediatric office that has serviced our communities for over 27 years. We have 4 locations and offer great benefits, including paid time off, health, dental, vision, life, and long and short-term disability insurance. We also offer 401K and profit sharing after one year of service and opportunities to grow within the organization. We are looking for a team member who can serve in a full-time Medical Assistant position. The Medical Assistant is a member of the Patient-Centered Medical Home Team and provides clinical support to the provider, patient, their family, and other care team members to ensure smooth patient workflow and quality patient care. Hours include evening and weekend shifts on a rotated basis.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Ensures patient documentation for visits is scanned and assembled in the chart for the physician's review.
• Greets and escorts the patient and family to examine the room.
• Prepares patient for examination.
• Obtains and documents vital signs.
• Updates chief complaint/reason for the visit.
• Updates and reconciles medications for the provider's review.
• Update allergies.
• Updates preferred pharmacy.
• Updates any missing preventative and/or chronic care services.
• Performs standing orders based on provider-developed protocols.
• Administers and reviews screening tests.
• Huddles with a physician.
• Performs and documents and/or assists provider with procedures, e.g., labs, venipuncture, immunizations, vision and hearing screening, pulse ox, nebulizer treatments, ear piercing, circumcisions, and catheterizations.
• Initiates school and sports physical forms presented by the patient for completion.
• Follows up on no-show appointments.
• Provides patient/family with education regarding diagnosis, well-visit guidance, medications, tests, and procedures.
• Escorts patient and family to and huddles with Referral Coordinator and/or Care Coordinator for further coordination of care and outside referrals for diagnostic testing or consultation.
• Adheres to safety, infection control, environmental, and patient confidentiality policies.
• Performs other duties as assigned.

Communication/Presentation/Team Skills Required:

• Exemplifies excellent customer service, verbal communication skills, and conflict resolution with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
• Strong detail and organization skills.
• Consistently demonstrates respect for the capabilities, different cultures, and/or personalities of internal and external customers.
• Works well independently.
• Relates well and works collaboratively as a team member with all levels of staff in a professional manner.
• Attends daily huddles, weekly and monthly staff meetings.
• Consistently alters plans/routines when the situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
• Maintains and ensures patient privacy and confidentiality.
• Takes the initiative to proactively assist other team members without direct supervision and to resolve problems.
• Maintains open and effective communication with providers and employees to ensure quality patient care.
• Strong phone, spelling, and grammar, computer, and keyboarding skills.
• Maintains a professional appearance, follows dress and uniform policy, and maintains neat work habits.
• Participates in ongoing skills development.

QUALIFICATIONS:

• Education: Minimum high school diploma or equivalent.
• Certification: Certified/Registered Medical Assistant/Certified Nursing Assistant (CNA)
• Experience: 1-2 years of experience in the medical field preferred

Compensation is competitive and based on experience, qualifications, and other factors.

We are an Equal Opportunity Employer / Drug-Free Workplace.