Tickets Operations - Matchday Box Office Representative

About Orlando City and Orlando Pride:

With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent Clubs in professional soccer.

Orlando City joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015. In 2019, Orlando City re-launched Orlando City B (OCB) to bridge the gap between its successful youth development academy and the First Team.

The Orlando Pride, OCSC’s National Women’s Soccer League franchise, began play in 2016 – bringing professional women’s soccer to Orlando for the first time.

Orlando City and Orlando Pride play at Exploria Stadium, a 25,500-seat soccer-specific stadium built in 2017 and located in the heart of Downtown Orlando.

With a footprint across the central Florida region and a roster comprised of international and home-grown talent, Orlando City and Orlando Pride boasts global relevance through its assemblage of world-class athletes.

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Title: Box Office Representative

Department: Ticket Operations

Reports To: Ticket Operations Manager

FLSA: Non-Exempt, Part-Time

WHAT SETS YOU APART

Orlando City SC & Orlando Pride is seeking hardworking, positive, and passionate individuals to work as Box Office Representatives for the upcoming season(s) at the INTER&Co Stadium. The Box Office Representative is a part-time/game day position and is responsible for selling tickets and providing exceptional customer service to the public at the stadium on event/game days. This position is hourly, and applicants must live in the Central Florida area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sell tickets to customers using the Ticketmaster software
• Provide exceptional customer service while processing ticket orders and/or solving ticket related issues
• Be prepared to answer general questions regarding seating, pricing, stadium policies, and event details
• Accurately process customer ticket orders
• Accurately balance cash drawer at the end of each shift
• Other duties as assigned

QUALIFICATIONS:

It’s never just a job at Orlando City SC/Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• Previous customer service and cash handling experience
• Computerized ticketing experience preferred
• Excellent customer service skills and ability to listen and communicate effectively
• Proven job reliability, dedication, strong work ethic and responsibility
• Ability to work independently and as a member of the team
• Ability to count money and make change accurately
• Ability to take and follow instructions in a high traffic environment
• Exceptional communications skills written and verbal
• Possess strong computer skills and be able to comprehend basic mathematics
• Available to work 15 events at the INTER&Co Stadium (roughly 1/3 of all stadium events - evenings, weekends, and holidays may apply)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.