Product Enablement Manager ( {{city}})

Shaw Search Partners is proud to partner with one of the fastest-growing hospitality marketing firms to identify a Product Enablement Manager. This innovative agency blends proprietary technology with creative strategy to drive digital performance for some of the most recognized hotel and resort brands in the world.
If you're strategic, tech-savvy, and passionate about improving the customer journey, this role offers an exciting opportunity to lead global onboarding and adoption for hospitality-focused software solutions. As a key member of the Product Management team, youll bridge the gap between product innovation and client experienceensuring seamless rollout, high adoption, and long-term value.
This is a highly cross-functional role, working closely with Sales, Marketing, Product, and Client teams to scale success across international markets.

Responsibilities
Collaborate with Clients, Sales, and Product to translate goals into actionable SOW
Contribute to roadmap planning aligned with customer needs and business priorities
Lead onboarding and rollout of new products and features
Support beta testing by collecting feedback and recommending improvements
Develop enablement strategies that increase adoption and retention
Create clear, scalable documentation and training materials (e.g., guides, videos, workshops)
Host live product demos, Q&A sessions, and webinars
Ensure internal teams (Sales, Marketing, Support) are equipped with up-to-date materialsIdentify support trends and recommend UX or feature improvements
Analyze product usage, adoption, churn, and client feedback
Collaborate with Marketing to create product collateral (videos, case studies, press)
Plan retention campaigns and upsell strategies tied to adoption data
Track and report on key metrics (adoption rate, churn rate, engagement, etc.)

Qualifications
5+ years in product onboarding, enablement, account service, or client success
Excellent communication, presentation, and training skills
Strong writing and documentation abilities
Experience working cross-functionally in client-facing roles
Familiarity with tools like Basecamp, Pendo, and Scribe (or similar)
Background in hospitality, SaaS, e-learning, or fintech preferred
Willingness to travel up to 20% (domestic + international)
Based in South Florida HQ (hybrid 6 WFH days/month). Relocation support available