Junior Operations Manager - DSD Convenience - Doral, FL

About Us:

Falcon Farms is one of the leading fresh cut-flower distributors in the United States. Since 1987, the company has grown in production and commercialization, to 10 flower production farms in Colombia and Ecuador, with more than 700 acres of land and a team of over 5,000 people. The organization's commercial and distribution footprint in Miami, Atlanta, Phoenix, Dallas and Long Beach allows us to service national wholesale and mass market accounts. Current business prospects, and the incorporation of new clients have embarked Falcon on an aggressive path to deepen our regional footprint in the Texas region.

Falcon thrives on a highly entrepreneurial culture and a flat organization that fosters strong collaboration and calculated risk-taking. The nature of an agricultural product like flowers, with high seasonality and subject to variability in factors affecting production, requires high flexibility and the ability to make decisions and adapt to changing circumstances in very short term, while remaining firm on strategy execution.

Position Overview:

The most important part of the job is ensuring the smooth operation and profitability of an assigned region. The DSD Operations Manager is an analytical, hands-on operator who understands the effect of all decision-making process on the profitability of the business. Must be adaptable, flexible to changing business priorities, and capable of shifting business resources as needed so objectives are met. The DSD Operations Manager will be the businesses' liaison between DSD field execution and Falcon Farms' production facilities.

Responsibilities and expectations:

• Ensure profitability of Falcon's DSD business within the assigned region. Liaise with Falcon Farms' support and operations teams as required. Maintain contact with store managers and respond to inquiries pertaining to the region.
• Allocate resources as needed based on business challenges – Ensure the availability of resources to the team.

• Collaborate with production and transportation to ensure product availability for daily deliveries
• Devises and implements effective procedures for daily warehouse operations consistent with company guidelines.
• Works closely with regional management to recognize and develop or correct operational problems or issues.
• Directs and maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing the company's policies and procedures.
• Maintain administrative matters such as expense tracking, maintenance schedules and cost controls
• Engage with field operations to ensure field execution effectiveness

• Demonstrated ability to perform and adapt in a changing environment as necessary.
• Assume responsibility for the development of the leadership team through hiring, training, continuous improvement, and accountability for performance
• Proactively identify and resolve operational disruptions, ensuring minimal impact on delivery schedules and service levels
• Lead and hold team accountable for timely delivery and accurate inventory
• Travel required at least 25% of the time

Required Skills

• Must be bilingual (English – Spanish) written and spoken
• Able to regularly lift up to 20 lbs on an ongoing basis throughout each shift

• Able to stand on an ongoing basis throughout each shift
• Basic accounting knowledge and awareness of financial performance figures
• Strong analytical skills
• Strong leadership and collaboration skills
• Flexible schedule – Able to work variable schedules especially during floral holidays
• Strong self ‐ management skills, ability to complete daily procedures and responsibilities without direct supervision.
• Ability to lead merchandising teams during peak holiday seasons with set ‐ up and tear down process
• Ability to extract and manipulate data from databases for performance tracking or troubleshooting issues.
• Experience in generating reports and KPIs using Power BI, Tableau, or similar platforms to provide visibility to operations and sales trends.
• Ability to create pivot tables, use VLOOKUP/XLOOKUP, macros, and perform data analysis for route optimization, sales tracking, and performance reporting.

Qualifications :

• Bachelor's degree required in engineering or business management
• Minimum 3 years operations management experience in a distribution facility
• Ability to identify and assess talent. Must have the ability to mentor, coach and develop others.

Direct Report to : Regional DSD Operations Manager