CSC Dispatcher - Hourly

Job Title:  CSC Dispatcher - Hourly 
Job Location:  Tampa-USA-33614 
Work Location Type:  On-Site 
Salary Range:  $14.75 - 22.40 per hour 

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Dispatcher/Controller/Lead is responsible for ensuring efficient staging, loading, and departure of airline catering galleys in accordance with dock schedules. This role coordinates closely with operations teams to support accurate and timely loading, manages on-dock logistics, and provides real-time solutions to support flight schedules and customer satisfaction. Additionally, the position supports communication, documentation, and cleanliness of dock operations.

Main Accountabilities

• Monitors the proper staging of the galleys on the dock making sure that all galleys are available for uploading based on the dock sheet;
• Directs the actual loading of the galleys into the trucks and extends help to teams under time constraint;
• Coordinates with the controller/supervisors on any changes of flight assignment to respective teams;
• Ensures that all equipment changes are being staged properly and meets the appropriate service ready time;
• Verifies and covers all missing items from the galley before the same is actually loaded in the trucks;
• Ensures on-time dock departure of the teams in coordination with the dispatcher;
• Regularly checks the cooler and the entire loading dock for carts or items that might have been left by the teams;
• Covers any missing or requested items in the field when the same is not available in the Ramp Lead van;
• Caters extra-sections or even regular flights when manpower is shorthanded;
• Ensures that dock movers and loaders are cleaning the truck boxes before loading flights on the truck.
• Ensures that dock, dock bays and ramp are kept clean and picked up at all times.
The Dispatcher/Controller/Lead is also in charge of the following;
• Maintains a temperature log of food items in the cooler and at the dock for all airlines
• Checks the phone messages for overnight sick-calls and calling another personnel for coverage;
• Ensures that all flights for the first bank is properly staged for on-time dock departure; and,
• Helps the supervisor for manpower requirement for the next shift and the following day.

The Dispatcher/Controller/Leads are also in charge of the following;
• Takes care of FedEx/UPS/Admiral Club Deliveries and special request from customers
• Stages ice and dairies for the red-eye flights;
• Ensures the cleanliness of the dock during and at the end of the shift;
• Performs special functions such as water service/charters in cases of very late flights and other special late-night requests from the airlines.

Knowledge, Skills and Experience

Skills:

• Strong organizational and multitasking abilities in a high-paced environment.

• Excellent communication and coordination skills.

• Ability to respond quickly to operational issues and resolve problems in real-time.

• Attention to detail, especially in verifying equipment and galley contents.

• Basic computer and phone system proficiency for logging and communication.

• Ability to lead by example and support a collaborative team environment.

Experience:

• 1–3 years of experience in logistics, dispatch, warehouse operations, or airline catering preferred.

• Previous experience in a lead or supervisory role is highly desirable.

• Familiarity with airport or airline operations is a plus.

• Experience working in food service or temperature-controlled environments is beneficial.

• Bilingual- English/Spanish preferred

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.