Intern, Training & QA Technology
- Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations.
- Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows.
- Analyze performance data and provide insights to refine AI algorithms for better service outcomes.
- Perform other duties as assigned.
- Currently enrolled in an accredited college or university program.
- Strong communication and organizational skills.
- Ability to work independently and in a team environment.
- Basic understanding of AI concepts, machine learning, and data analytics.
- Proficiency in programming languages such as Python or Java.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Interest in the cruise and travel industry is a plus.
- This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday)
- Contribute to real projects that make an impact.
- Access to learning resources, mentorship, and skill-building opportunities.
- Connect with industry professionals and peers across departments.
- Gain insight into operations and innovation within a global brand.
- Opportunities to showcase your work and celebrate achievements.
- Learn about potential career paths and future opportunities within the organization.
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