Director Technical Operations - MSP - Hybrid | Downtown Tampa
- Well-established & Rapidly Growing MSP
- Culture: Fast-paced, yet highly collaborative & entrepreneurial.
- Hybrid: 2 days in office (downtown Tampa)
- Base Salary 90k - 110k
- Direct and Lead a team of 4 managers (L3, Security, Service Desk, Project Management)
- Client Communication, Relationship Management and Support
- Service Delivery Oversight
- Process & Policy Development
Report to the CTO
- IT Asset Management
- Security Services
- Quality Assurance
- Strategic Planning & Reporting
- 6+ years Professional Services, MSP or similar
- Firm understanding of change management
- 2+ years People leadership
- 7+ years with IT Operations, Infrastructure, IT Asset Mgt, ITIL
- Proven experience supporting external customers
- Exceptional Communicator (interpersonal, verbal, written)
The MSPs Services include : Managed IT Infrastructure, Cloud, Cybersecurity
Client profile : Enterprise & SMBs
Primary role & responsibilities
Additional responsibilities include involvement with
Experience & Skills
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