Customer Care Representative (CCR) $25$40/hr Avg

Benefits:

• Bonus based on performance


• Competitive salary


• Dental insurance


• Employee discounts


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance

Customer Care Representative (CCR) – $25–$40/hr Avg

📍 On-Site | Tampa, FL (Near Airport)
🕒 Set Shift: Monday–Friday, 1:30 PM – 10:00 PM Only
💵 $18/hr base + uncapped SPIFFs
🛑 Do NOT apply if you’re not 100% committed to this shift

Who We Are:

Right Away Home Services (RAHS), parent company of Hales AC, is Florida’s fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR team that moves just as fast.

What You’ll Do:

• 
  Handle inbound calls and convert every real opportunity into a booked job using proven scripts


• 
  Make outbound calls daily to past customers and new leads — maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more.


• 
  Stick to the script and build value with every call.


• 
  Hit your targets . Get rewarded. Simple.

This Role Is NOT For You If:

• You’re not willing to work 5 days a week , 1:30 PM to 10 PM (some shifts do include the weekeds)
  


• Work "on call" on a rotation to cover inbound calls from 10pm to 7am once and a while


• You don’t want to be on-site (Tampa, FL near airport)


• You aren’t willing to make outbound calls
  


• You can’t follow a script or think sales isn’t your job

What You Get:

💸 $18/hr base + SPIFFs
💰 Average pay: $25–$40/hr for high performers
📈 Bonus incentives for performance, sales, and productivity
🦷 Health, dental, and insurance
🏖️ PTO + Paid Training
🎯 Real opportunity for growth — not lip service
🎉 Fun, fast-paced culture with people who actually want to win

What We’re Looking For:

✔️ Confident communicators who don’t fold under pressure
✔️ Sales-first mindset — if you can’t upsell, this isn’t the job
✔️ People who play to win — and want to earn what they’re worth
✔️ Team players who thrive in a competitive environment
✔️ Organized, dependable , and hungry to grow

Sound Like You? Apply Now.

But don’t waste your time (or ours) if you’re not ready to work hard, make calls, and get results.

Compensation: $18.00 - $22.00 per hour

About Us

If you’re looking for a fulfilling career in heating and cooling services in St. Pete, Hales AC is the place for you. Since 1986, we’ve been "The Cool Choice," offering exceptional HVAC services and creating a dynamic work environment for our team members.

Who We Are

Hales AC is dedicated to providing the highest level of reliable service for our customers’ comfort needs, and we extend this dedication to our team. Our workplace is built on integrity, teamwork, and continuous improvement. We believe in investing in our employees, providing ongoing training to keep everyone up-to-date with the latest technology and industry advancements.

We are more than just a service provider; we are a community. Hales AC actively participates in Lennox’s Feel the Love campaign and supports the Special Olympics, reflecting our commitment to making a positive impact.

Why Work With Us

At Hales AC, we recognize talent and promote from within, ensuring our team members have ample opportunities for career advancement. We reward hard work and dedication with competitive salaries, great bonuses, and comprehensive benefits. Our supportive and inclusive work environment fosters professional growth and personal satisfaction.

What We Offer

• Career Growth: We believe in nurturing our employees' potential. Many of our team members have advanced into leadership positions, thanks to our commitment to promoting from within.
• Ongoing Training: All our technicians receive continuous training, ensuring you stay at the forefront of industry advancements and technology.
• Community Involvement: Be part of a team that values community service and makes a difference through initiatives like Lennox’s Feel the Love campaign and supporting the Special Olympics.
• Supportive Environment: Our friendly and professional team works together to achieve common goals, providing a supportive atmosphere where everyone can thrive.
• Innovative Products: As a Lennox Premier Dealer, you’ll work with high-tech and innovative products, offering cutting-edge solutions to our customers.

Join Our Team

We’re growing and looking for dedicated professionals committed to delivering the best service. If you’re passionate about the HVAC industry and want to be part of a supportive, forward-thinking company, Hales AC is the perfect place for you. Join us and build a rewarding career while making a positive impact in the community.