FOOD SERVICE CALL CENTER REP (Rotating Shifts)

POSITION SUMMARY:
The Food Service Call Center Representative primarily works in the diet office taking patient orders but may also assist in
the areas where food is cooked, prepped, and served to patients. In the diet office, operators are responsible for
maintaining current records for patient diet orders and taking patient calls for room service, guiding patients through their
selections if necessary. Acts as the liaison between nursing and food service to facilitate communication and assist in
patient safety.

KEY ACCOUNTABILITIES:
1. Maintains current records of patient diet orders and takes patient calls for room service, guiding patients through
selections when necessary. Handles approximately 250 – 300 patient diet orders per day.
2. Monitors patient intake to ensure compliance with diet specifications, and identifies patients who have not
ordered meals with the assistance of the tray tracking system. Advises patient with food precautions (microbial
diets, special/restricted diets, allergies, etc.) as appropriate and provides information about food selections to
patients and/or their families.
3. Interacts with patients and families, nursing staff, dietitians, and other clinical professionals in a professional
manner to maintain a high level of patient care and satisfaction.
4. Works with a variety of computer software programs including, but not limited to, Microsoft Office programs,
CBORD programs, Cerner, guest tray credit card system, and phone system.
5. Responsive to patient and family needs at all times to ensure the highest quality of care and customer service is
provided to our patients. Follows up on delayed, erroneous or non-delivered food orders.
6. Attends monthly department meetings and participates in on-going trainings and in-services with other
departments in order to maintain a working knowledge of the department.

QUALIFICATIONS:
• High School diploma, GED preferred.
• Minimum of 1 year of related work experience, including knowledge of basic foodservice operations, patient
feeding/special diets and computer/phone skills.
• Excellent organizational and customer services skills with a dedication to providing a positive experience for
patients and their families. Strong multi-tasking skills are required to be successful in this role.
• Basic understanding of patient service software (HealthTouch, CBORD, Computrition or equivalent)

Salary Range: Minimum 16.29/hour - Maximum 26.08/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.