Customer Account Representative
- Manage a portfolio of customer accounts with a focus on retention and satisfaction
- Respond to client inquiries promptly via phone and email
- Process orders, track shipments, and resolve billing or delivery issues
- Coordinate with internal departments to meet customer expectations
- Maintain accurate records of customer interactions and transactions
- Provide product or service information and suggest relevant solutions
- Follow up on customer feedback to ensure continuous improvement
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- 1+ years of experience in customer service, account management, or a related field
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Proficient in Microsoft Office and customer management systems (CRM experience is a plus)
- Ability to multitask and work independently in a fast-paced environment
- Competitive salary ($59,000 - $64,000)
- Opportunities for professional development and career growth
- Comprehensive training and onboarding support
- Friendly and supportive team environment
- Health, dental, and vision insurance options
- Paid time off and holidays
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