Service Titan Product Manager ( {{city}})

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Conditioned Air is a full-service heating and air conditioning company committed to delivering exceptional service to residential and commercial clients. With a strong reputation, were growing our team and looking for a dynamic highly motivated and detailed-oriented Service Titan Product Manager to oversee the implementation and management of our Service Titan software system.

This role will involve coordinating projects, managing system performance, and ensuring that our team effectively utilizes the software to enhance operational efficiency. Our goal is to deliver the highest level of professional HVAC service possible throughout Southwest Florida. This role is vital to our companys success. You will play a key role in assessing our needs, developing implementation plans and delivering ongoing support.

We Are Looking For Driven, Result Oriented Leader To

Project Management:

• Lead the implementation of Service Titan, ensuring alignment with company goals and objectives.
• Develop and manage comprehensive project plans, timelines, and budgets, ensuring adherence to established processes.
• Collaborate with cross-functional teams to gather requirements and assess project scope, utilizing process mapping to design efficient workflows.
• Conduct regular project status meetings, providing updates to stakeholders and actively identifying process bottlenecks for resolution.

Change Management

• Develop and implement change management strategies to ensure smooth transitions during system upgrades, new implementations, and process modifications.
• Communicate effectively with stakeholders about changes, benefits, and impacts, fostering a culture of acceptance and adaptability.
• Provide training and support to staff during transitions, ensuring they are equipped to embrace new processes and systems.
• Monitor and evaluate the effectiveness of change initiatives, making adjustments as necessary to optimize outcomes.

Business Process Development:

• Analyze existing business processes and workflows to identify inefficiencies and areas for improvement.
• Develop and document new business processes and standard operating procedures that align with organizational objectives and enhance performance.
• Collaborate with department heads to implement process improvements and ensure buy-in from stakeholders.

System Administration:

• Oversee daily operations of the Service Titan system, ensuring it runs smoothly and efficiently.
• Manage user accounts, permissions, and system configurations with a focus on maintaining standard operating procedures.
• Troubleshoot and resolve technical issues as they arise, liaising with Service Titan support when necessary.
• Monitor system performance and implement process improvements to enhance functionality and user experience.

Training and Support:

• Develop comprehensive training materials and conduct workshops for staff to enhance their understanding of Service Titan capabilities, emphasizing process-oriented approaches to maximize efficiency.
• Provide ongoing support to users, addressing questions and guiding them in best practices while reinforcing adherence to standardized processes.
• Stay updated on new features and updates within Service Titan to ensure the team is leveraging the system effectively.

Data Management:

• Ensure data integrity and security within the Service Titan system by implementing robust data management processes.
• Generate reports and analyze data to support decision-making, identify areas for improvement, and streamline processes.
• Collaborate with the finance team to ensure accurate billing and invoicing processes, with a focus on optimizing workflows.

Requirements

7+ years of proven experience in project management with at least 4 years in system implementation.

Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid)

Technical background or understanding of IT infrastructure, experience with data migration and system integration.

PMP, PRINCE2, or similar certification preferred, Change management or training experience is a plus.

Excellent leadership, communication, and stakeholder management skills

Proficiency in project management tools (MS Project, Jira, Smartsheet, etc).

Exceptional leadership, communication, interpersonal and negotiation skills

Bachelors degree in Information Technology, Business, or related field (Masters preferred).

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.