Specialist

Now Hiring: Service Loyalty Specialist

Join the team at Parks Ford of Wesley Chapel Wesley Chapel, FL

About Parks Ford of Wesley Chapel

At Parks Ford of Wesley Chapel, we believe in treating our customers like family and helping them make smart, stress-free automotive decisions. We're growing our Service Loyalty Department and looking for an enthusiastic, people-first team member to help our loyal service customers explore exciting new vehicle options.

Position Overview

As a Service Loyalty Specialist, you'll be the bridge between our service and sales departmentsgreeting customers in the service drive and identifying opportunities for them to upgrade to a newer Ford vehicle. You'll use our technological tools and proven process to offer real value while helping customers improve their vehicle situation. This role is centered on retention, trust and transparency-not pressure selling.

Key Responsibilities

Proactively approach and engage service customers during their visit

Review daily service appointments and use data mining tools to identify high-opportunity guests

Present vehicle upgrade options based on lease equity, trade-in value, warranty status, and manufacturer incentives

Coordinate with managers for fast vehicle appraisals and pricing

Set appointments, follow up with leads, and document interactions in CRM

Deliver an exceptional, pressure-free customer experience

What You Bring

Automotive sales, service, BDC, or customer service experience preferred

Strong people skillsyou're outgoing, empathetic, and solution-oriented

Ability to multitask and stay organized in a dynamic dealership environment

Motivated by performance and helping others

A professional, friendly attitude and a desire to grow within the industry

Why Join the Parks Ford of Wesley Chapel Family?

Competitive base pay + commission structure

Paid training and career advancement opportunities

Health, dental, vision insurance, and 401K

Employee vehicle purchase and service discounts

A supportive team culture focused on integrity, growth, and customer satisfaction

Apply Today!

If you're looking to join a forward-thinking team that puts people firstthis is your opportunity. We're looking for an exceptional person with servant leadership skills that put customers first!