Customer Service Agent

273202

Requirements

At least 1 year and above of experience.

Service-First Mindset: Obsessed with creating positive outcomes and "wow" moments for every customer.

Multitasking Maven: Expert at juggling diverse tasks without letting the quality of work slip.

Critical Thinker: Quick-witted and proactive when faced with unexpected challenges.

Fast-Paced Evolution: Thrives on change and has a knack for picking up new skills on the fly.

High-Energy Collaborator: Brings a "can-do" spirit that keeps team morale high, even during peak hours.

Rock-Solid Reliability: The teammate who always shows up and gets the job done right.

Responsibilities

Handle incoming Calls, Emails, Chat and SMS as well

as outbound to customers, clarifying issues with orders, following up on past due orders, and contacting Loaders for order updates.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

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Your First 30-60-90 Days at LTVplus: What to Expect