Back of House Director (Previous CFA Director)

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Directors are responsible for executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Director’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Directors lead by example and set the tone that others will follow.

Responsibilities:

• Leadership : Provide strong leadership and guidance to the back of house team, including team members, trainers, shift leaders and back of house managers to ensure smooth operations and consistent food quality.
• Food Preparation and Production: Oversee the preparation, cooking and presentation of menu items according to Chick-fil-A's high-quality standards and specifications.
• Inventory Managemen t: Manage inventory levels, ordering, and storage of ingredients and supplies, ensuring optimal stock levels while minimizing waste minimizing, food cost and labor. As well as optimizing productivity Key Performance Indicators.
• Kitchen Operations : Maintain a well-organized kitchen environment, including equipment maintenance, cleanliness, and compliance with food safety regulations.
• Menu Development and Innovation : Collaborate with the certified trainer and training manager, to deploy and train about new menu items, limited-time offers, and seasonal specials that align with Chick-fil-A's brand and customer preferences.
• Quality Control : Implement quality control measures to consistently deliver exceptional food products and uphold Chick-fil-A's taste and presentation standards, performing to performance standards.
• Cost Control : Monitor and manage kitchen-related expenses, including food costs, labor costs, and waste reduction, to meet budgetary goals while maintaining food quality.
• Collaboration: Work closely with FOH staff, including the management team and FOH Team members, to ensure seamless coordination and exceptional guest experiences.
• Compliance and Safety : Ensure compliance with local health department regulations, food safety standards, and Chick-fil-A's operational policies, taking necessary actions to address any violations or concerns.
• Flexibility : Willingness to work in a staff position if needed, stepping in to support kitchen operations and provide hands-on assistance.

Requirements:

• Previous experience in a culinary leadership role, preferably in a fast-food or quick-service restaurant setting.
• Strong knowledge of kitchen operations, food preparation techniques and food safety practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a team in a fast-paced environment.
• Proficiency in inventory management, cost control and kitchen organization.
• Flexibility to work varied shifts, including weekends and holidays.
• Familiarity with Chick-fil-A's brand and values is desirable.
• Relevant culinary certifications or education is a plus, but not always required.

Compensation/Benefits:

• Competitive Pay - $25-28$/hr
• Bonus opportunities
• Health, dental, vision insurance contributions for active participants
• Scholarship opportunities - $1,500, $2,500 and $25,000 amounts available to earn
• Career advancement opportunities
• Stipend
• Closed on Sundays
• Overtime possible
• A fun work environment where you can positively influence others
• Learning first-hand from an experienced Operator and Restaurant Leaders
• 401k Matching
• Life Insurance
• Paid Time Off
• Leadership Development Program
• Future Opportunities with Chick-fil-A Inc

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.